[Remote/WFM] Helpdesk Support Level1 (Remote)
Key Job Details:
- Location: Remote
- Position: Helpdesk Support Level1
- Company: Workwarp
- Compensation: a competitive salary
- Start Date: Immediate openings available
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About Company (Work From Home Position)Empowering Digital Transformation through Social Media & IT Services...
With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.
Objectives of this role
 Provide quick and effective assistance with information technology systems
 Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
 Listen attentively to customers questions and concerns and offer optimal solutions
 Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
 Work with desktop support engineers to provide customers with superior service
 Represent with professionalism and integrity while helping to advance our company mission
Responsibilities
 Respond to tech inquiries via email, through online chats, over the phone, or in person
 Inform customers about IT products and services
 Walk customers step-by-step through the problem-solving process
 Help with troubleshooting hardware and software
 Follow up with customers to ensure satisfactory service
 Communicate customer feedback to the appropriate internal team members
Skills And Qualifications
 Excellent problem-solving and analytical skills
 Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
 The ability to break down technological processes and deliver clear, step-by-step instructions
 Patient, friendly demeanor with a great aptitude for listening
 Strong verbal and written communication skills
 Commitment to providing exceptional customer service
Preferred Qualifications
 Passion for problem-solving and customer service
 Tech savvy, with experience working in a tech-related field
 Ability to diagnose and resolve a variety of technical issues
 Team-oriented mindset with an openness to constructive feedback
 Eagerness to learn new technologies and systems
 Experience working as an IT help desk technician or in a similar customer support role Apply Job!
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