[Remote/WFM] [Hiring] Client Operations Associate @River
This is more than a job; it's a chance to accelerate your career as a [hiring] Client Operations Associate @river! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.
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At River, we are committed to building financial solutions that power a transparent and efficient global economic system made possible by Bitcoin. To that end, we have built leading Bitcoin Lightning, brokerage, custody, and mining products to keep our clients ahead of the curve. We aim to bring premier Bitcoin banking solutions that offer a full array of financial services to our clients.When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.
River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor.
What you will be doing
 Case manage client questions and feedback regarding our products and services
 Support client base through the onboarding process
 Analyze and identify trends in client activity and inquiries
 Provide exceptional service to our clients and identify opportunities to go above and beyond
 Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
 Identify and develop operational efficiencies to scale the business and processes
 Be the voice of the client and provide input to product specifications based on client feedback
What we look for in you
 Excitement to work in a fast-paced fintech startup environment
 Customer-facing experience preferred (i.e. food/hospitality/retail)
 Positive attitude and energy
 Strong critical thinker
 High confidence, low ego
 Great communicator, conversationalist
 Highly adaptable
 Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
Salary and benefits
 Salary: $70,000 - Full Time
 Competitive compensation and equity
 Unlimited PTO
 Medical, dental, and vision insurance
 401k
 In-office lunch benefit
 Remote position after training
Interview Process
 Screening Video Call (30 minutes)
 Role specific interview block (1 hour with 2 River employees)
 Prompted Writing Sample
 Culture & Executive Interview (1 hour block with 2 River employees) Apply Job!
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We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
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