[Remote/WFM] Insurance Verification Specialist - Remote
Unlock your potential with a new role at workwarp as a Insurance Verification Specialist - Remote! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
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Insurance Verification SpecialistThe Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our CompanyÂs New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy
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Summary Job Description:
WeÂre looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative youÂll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.
Excellent earning potential  hourly wage plus bonus based on performance.
Primary duties & responsibilities:  Daily  Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed  Ability to handle inbound/outbound calls to potential customers  verify and document required information to finalize applications for underwriting assessment.  Accurately document the information  Properly document non-contact attempts within the Quality Assurance Database  Be able to properly explain the application process to potential customers  Accurately and thoroughly complete additional paperwork when needed  Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database  Transfer calls to appropriate department as needed  Successfully meet the minimum expectation for departmental key performance indicators (K.P.IÂs)  Reliable and predictable attendance of your assigned shift  Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying
Occasional
Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.
Required Skills
 Bilingual English and/or Spanish Preferred
 Minimum typing requirement of 35 wpm
 Excellent oral and written communication
 Superior customer service skills required  friendly, efficient, good listener
 Proficient use of the computer, keyboard functions and Microsoft Office
 Ability to multi-task
 Knowledge of medical terminology and spelling a plus
 Ability to work under pressure
 Excellent organization and time management skills
 Must be detail-oriented
 Have a desire to learn and grow within the Company
Required Experience Apply Job!
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Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
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