[Remote/WFM] Non-Emergency Call Taker – Denver 9 in Denver, CO

Core Information:

• Location: Remote
• Company: Denver, CO
• Position: Non-emergency Call Taker – Denver 9
• Compensation: a competitive salary
• Start Date: Immediate openings available

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Company: City and County of Denver

Job description: About Our Job

The rate of pay for this position is $23.00 an hour. This is a full time (unlimited) position with competitive benefits to include Denver Employee Retirement Plan (DERP), medical, dental, vision, paid time off and much more!

Please apply as soon as possible, as this posting will close on August 23rd, 2023.

This position will work within Department of Safety in close partnership with 311. Denver’s Department of Safety includes Police, Fire, Sheriff, Community Corrections, Safe City and other community agencies. Denver 311 provides residents with an accessible way to navigate city services and provide customer service to all community members.

Denver’s Department of Public Safety is seeking to build an entry level Non- Emergency Communication Operations team. Individuals on this team will be responsible for taking high volume calls on the non-emergency phone line. Individuals on this team will enjoy a fully remote schedule after successful completion of on the job in person training.

Successful candidates will have a variety of growth opportunities within The City and County of Denver.

This position is a great start in the City of Denver as candidates will have the opportunity to gain crucial skills and experience to start a career within the city and county. Possible promotional opportunities include:

Emergency Communications Operator

9-1-1 Dispatch Support Specialist

Lead Emergency Communications Technician

Police Dispatcher

Police Lead Dispatcher

Emergency Communications Supervisor

3-1-1 Customer Service Agent – Fully remote

Job Responsibilities will include:

Answers a high volume of calls on the non-emergency phone line and provides basic instructions and assistance to individuals who are calling for non-emergency requests.

Quickly identifies emergency or crisis situations requiring police, emergency medical services, and/or fire assistance and routes the call appropriately.

Conducts research, using a variety of city resources, to provide customers with answers to inquiries.

Identifies a caller’s request and routes their call appropriately.

Works independently in interviewing a caller to accurately assess the situation.

Documents customer inquiries/problems and resolutions into a tracking system.

Performs other related duties as assigned.

The Department of Safety is a 24/7 operation though this position will be help support agencies during the most active times:

8, 10 or 12-hour shift work

Days or swing (Between the hours of 7:00am – 10:00pm)

weekends

holidays

overtime on short notice

About You

The ideal candidate will have:

Strong critical thinking skills and ability to make quick decisions

Ability to work under stressful conditions

Clear speech, hearing accuracy and visual acuity

Ability to deal with the public and user agencies

Ability to remember oral and written instructions

Ability to write clearly and spell correctly

Developed typing skills or keyboard familiarity

Ability to interface with the computer

Ability to type and talk simultaneously

Ability to remain calm while dealing with frightened, hysterical or angry callers

Ability to work in a team environment and work well with others

Below are the minimum requirements used to determine eligibility for this position:

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: None

Education/Experience Equivalency: None

License/Certifications: By position, requires a valid driver's license at the time of application.

By position, requires a valid Commercial Driver's License (CDL \"A\") or (CDL “B”) at time of application.

By position, requires a current CPR certification at time of application.

Licenses and certifications must be kept current as a condition of employment.

Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take a test and pass every two years to maintain certification

About Everything Else

Job Profile CJ3272 Emergency Service Worker

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type Unlimited

Position Salary Range $18.61 - $27.92

Starting Pay Based on education and experience

Agency Emergency Communications

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click for English or for Spanish.
Non-Emergency Call Taker - Denver 9 - City and County of Denver - Denver, CO - work from home job

Expected salary: $23 per hour

Location: Denver, CO
Non-Emergency Call Taker - Denver 9 - City and County of Denver - Denver, CO - work from home job

Job date: Tue, 22 Aug 2023 23:05:17 GMT

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Non-Emergency Call Taker - Denver 9 - City and County of Denver - Denver, CO - work from home job Apply Job!

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If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.