[Remote/WFM] Online Customer Service Representative
Role Snapshot:
- Position: Online Customer Service Representative
- Location: Remote
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Company: Workwarp
Â
Â
OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various customer interactions effectively.
Working Shift: 9:00 am to 6:00 pm Mountain Time, Monday to Friday
Responsibilities
 Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
 Provide accurate information regarding products and services to assist customers in making informed decisions.
 Handle outbound calling to follow up on customer inquiries or feedback.
 Maintain detailed records of customer interactions and transactions in our computerized system.
 Utilize effective phone etiquette to ensure a pleasant experience for every caller.
 Collaborate with team members... to resolve complex issues and improve overall customer satisfaction.
 Identify opportunities for upselling or cross-selling products during customer interactions.
 Stay updated on product knowledge and company policies to provide accurate assistance.
Requirements
 Previous experience in a customer service or call center environment is preferred.
 Strong computer skills with the ability to navigate multiple software applications efficiently.
 Excellent verbal and written communication skills, with an emphasis on clear and polite interaction.
 Ability to demonstrate patience and empathy when dealing with challenging situations or customers.
 Strong problem-solving skills and the ability to think critically under pressure.
 A positive attitude and willingness to learn about new products and services as they become available.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Expected hours: 45 per week
Benefits:
 Work from home
Shift:
 Day shift
Work Location: Remote Apply Job!
Â
Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
apply to this job