[Remote/WFM] Online Support Representative

Join our friendly team! We have a simple and rewarding job for a Online Support Representative! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.

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Online Support Representative Duties and Responsibilities
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

Online Support Representative Requirements and Qualifications
• Strong problem-solving skills and the ability to think quickly and logically.
• Proficiency in using computers and familiarity with chat and messaging platforms.
• Ability to multitask effectively and handle multiple chat conversations simultaneously.
• Excellent written communication skills with a strong command of grammar and spelling.
• Willingness to work flexible hours, including evenings, weekends, and holidays if required.
• Previous customer service or chat support experience is a plus but not required.
• Empathy, patience, and a customer-focused attitude.
• Team player with strong interpersonal skills.
• Ability to adapt to changing processes and technologies.

Job Type: Part-time

Pay: $19.29 - $20.48 per hour

Expected hours: No less than 17 per week

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:
• Day shift

Work Location: Remote Apply Job!

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Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.