[Remote/WFM] Temporary Call Center Representative
Role Snapshot:
- Company: Workwarp
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Position: Temporary Call Center Representative
- Location: Remote
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Description:Â Answer customer calls, provide information, and resolve issues.
 Guide customers through troubleshooting, de-escalate situations, and update customer accounts.
 Greet customers warmly and determine reason for calling.
 Listen and respond appropriately to customers.
 Handle customer inquiries both by telephone and email.
 Maintain confidentiality with shared information.
 Document all call information in call logs.
Requirements:  High school education or equivalent  1-2 years of experience in a call center or customer service environment handling high volume of calls  3-5 years customer service experience  Employee benefits experience preferred (enrollment, eligibility, claims processing, billing)  Proficient in Microsoft Office Suite required  Data entry and typing skills required  Fluency in more than one language (bilingual) is a plus
Benefits:
 401(k) Retirement Plan
 Medical, Dental and Vision Coverage
 Voluntary benefits (i.e. Critical Illness... Accident, Hospital Indemnity)
 Health Savings Account (HSA)
 Flexible Spending Accounts (FSA)
 Commuter Benefits - Transit & Parking
 IES Employee Discount Program
 Sick time based on State or local requirements
 Eligible for same holidays as Vimly employees Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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