[Remote/WFM] Virtual Repair Solutions Technician
Join our friendly team! We have a simple and rewarding job for a Virtual Repair Solutions Technician! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.
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JOB SCOPE:The Virtual Repair Solutions Technician (VRST) is expected to review orders assigned in a queue daily with company provided technology to engage with clients/customers to avoid multiple trips & increase customer satisfaction. Specific goals on contacts & trips saved will be assigned. During their scheduled hours they may also be required to take incoming phone/video calls from Field Technicians & B2B Client warm transfers. Specific Vendor or In Home training may be assigned.
JOB SUMMARY:
The Virtual Repair Solutions Technician (VRST) will work with our B2B Clients/Customers & In-Home Technicians to eliminate multiple trips & drive improvement in customer satisfaction by pre-attempt diagnosis, parts ordering, and technical support to our Field Technicians. This may be achieved through the phone, video, computer & other technologies.
REPORTS TO: Manager, Virtual Repair Solutions
REQUIRED SKILLS:
 Minimum 5 years Residential Appliance technical repair background and... electrical knowledge, knowledge of various appliances
 Ability to read, analyze and utilize information in an efficient manner and to interpret all services within manufacturer specifications and In-Home Technician Operating Policies including the ability to read, understand, and navigate through information presented in diagram, blueprints, or other pictorial displays
 Capable of problem solving appliance performance issues remotely utilizing personal experience, OEM websites (Internal/External), and company resources working virtually with the member
 Ability to handle multiple tasks in a fast paced environment, solve problems and follow directions
 Ability to read, write, and type written English (Fluency in Spanish is a plus) well enough to be understood virtually by video, email, phone, and any other expanded communication resource
 Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
 Ability to multitask and type at an acceptable pace, using computer systems to input, access, modify or output information for use in time sensitive technical repair support while simultaneously listening and using telephone and headset equipment
 Ability to use common computer applications, web based systems
 Proficient in Windows and Microsoft Office applications
 Effectively perform required job duties in a work from home role with minimal supervision while maintaining a professional environment with a quiet atmosphere
 Demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations
 Meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
 Ability to adapt and be an advocate for change Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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