[Hiring] Off Site Tele Chat Support @Place value

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing exceptional customer service and support to clients through telephone and chat channels.
• Respond to customer inquiries and provide support through telephone and chat channels in a timely and professional manner
• Troubleshoot and resolve technical issues using available resources and documentation
• Escalate complex issues to the appropriate department or team members as needed
• Create and maintain detailed records of customer interactions and resolutions
• Follow up with customers to ensure complete satisfaction and prompt issue resolution
• Stay updated on our products and services to provide accurate information to customers
• Identify and suggest process improvements to enhance customer experience
• Collaborate with team members to identify and resolve recurring customer issues
• Adhere to company policies and procedures to maintain consistent service standards

Qualifications
• High school diploma or equivalent; post-secondary education in a related field is a plus
• Proven customer service experience in a fast-paced environment
• Excellent verbal and written communication skills
• Technical proficiency and ability to troubleshoot technical issues
• Strong problem-solving and critical thinking skills
• Ability to work independently and in a team environment
• Efficient time management and prioritization skills
• Availability to work flexible schedules, including evenings and weekends
• Familiarity with CRM systems and chat support platforms is a plus

Benefits
• Competitive compensation
• Ongoing training and development opportunities
• Career advancement possibilities within the company
• Flexibility to work from home
• Healthy work-life balance

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