Collections Specialist

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Responsible for the reconciliation and collection activity for high profile accounts. Assess customer's needs and reconcile issues that can include:

• 
  Pricing
  


• 
  System limitations
  


• 
  Operational service issues
  

Protect the integrity of Medline's accounts receivables by:

• 
  Identifying and managing Credit Risk
  


• 
  Recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel
  


• 
  Reviewing and analyzing various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports
  


• 
  Evaluating blocked orders and determining appropriate action: release, recommend credit hold, or negotiate plans of repayment that would optimize risk mitigation
  


• 
  Managing account exposure to assigned credit limit and escalating where appropriate
  

Conduct daily account reconciliation including:

• 
  Working with sales on pricing
  


• 
  System process
  


• 
  Freight issues
  


• 
  Analyzing and processing offsets
  


• 
  Write-off requests
  

Facilitate conference calls with Sales, customers, and other stakeholders to:

• 
  Analyze data and reports to identify problems
  


• 
  Resolve service issues
  

Collaborate with Sales to:

• 
  Prepare and provide management with updates for monthly account reviews with leadership team
  


• 
  Escalate for assistance as needed
  

• 
  Assist with process gap analysis within the Accounts Receivable department
  


• 
  Conduct daily collection calls to customers and sales representatives
  


• 
  Manage and monitor plans of repayment for delinquent accounts
  


• 
  Train and mentor team members on policies, procedures, and best practices as needed
  

Qualifications

• 
  High school diploma or equivalent
  


• 
  3-5 years of experience in Business-to-Business collections
  


• 
  Experience with large volume and critical account dispute resolution
  


• 
  Intermediate level skill in Microsoft Excel
  


• 
  Intermediate level skill in Microsoft Word
  

Requirements

• 
  Position requires occasional travel for business purposes (within state and out of state)
  

Preferred Job Requirements

• 
  Bachelor’s degree
  


• 
  Professional NACM certification (CBA) or training
  


• 
  Experience interpreting D&B reports
  


• 
  Experience working with financial statements
  


• 
  Intermediate skill level in SAP
  

Benefits

• 
  Competitive total rewards package
  


• 
  Continuing education & training
  


• 
  Tremendous potential with a growing worldwide organization
  


• 
  Health insurance
  


• 
  Life and disability insurance
  


• 
  401(k) contributions
  


• 
  Paid time off
  

Apply To This Job