Principal Business Process Analyst

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Role Description

As a Business Process Analyst, you will play a pivotal role in driving strategic initiatives and enhancing the effectiveness of our pricing and contracting outcomes through comprehensive analysis and collaborative business process transformation.

• Lead projects and process reviews to support the improvement and integration of our pricing and contracting end-to-end processes.


• Focus on ensuring interoperability and scalability, maximizing value creation.


• Collaborate with colleagues and commercial excellence workstreams to gather requirements and understand needs around pricing strategy, offer development, contract development & management, and pricing and contract operations.

Key Responsibilities

• Process Support: Create, support and/or improve critical business processes. Define and document current and future state processes while maintaining process standards as SOPs for operating units.


• Project Support: Lead and/or support critical projects and change management to drive adoption of new pricing and contracting systems, enabling teams to learn new processes, systems, roles, and responsibilities.


• Stakeholder Engagement: Collaborate with stakeholders in sales, legal, pricing, contracting and marketing teams to drive change management and process standardization, ensuring they understand the changes needed.


• Facilitate effective communication and partner with colleagues in Change and Communications and Training to deliver on process aides and change deliverables.


• Performance Measurement: Deliver and measure Key Performance Indicators (KPIs) to track the value and outcomes of Americas pricing & contracting process efficiencies and effectiveness.


• Business Acumen: Leverage deep understanding of process strategies, business strategies and market dynamics to enhance operational effectiveness.


• Ensure compliance with all relevant laws, regulations, and company policies.


• Maintain a broad organizational perspective, considering the impact of decisions on the entire enterprise.

Qualifications

• Baccalaureate degree (or equivalent) and minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.


• Language: English (Fluent), Spanish (Fluent), Portuguese (Nice to Have).

Requirements

• Strong relationship building, communication and interpersonal skills.


• Expertise in problem-solving techniques, project management and strong negotiation skills.


• Time Management Skills: Works independently and takes ownership from start to finish.


• Cross-Cultural Experience: Experience working in international markets or with diverse teams.


• Solid business acumen and judgment with high attention to detail.


• Experience working within a project-oriented team.


• Ability to develop enterprise end-to-end process flows leveraging domain expertise and cross-functional collaboration.


• Effective communication skills with strong ability to craft messaging across a diverse set of stakeholders.


• Proficiency with Microsoft Office (Visio, Word, Excel, PowerPoint), Teams, SharePoint, SmartSheets, or other planning applications.


• Data Analytics Proficiency: Skills in data analytics with the ability to collect, collate and interpret data to support informed decisions.


• Experience with Lean and Six Sigma principles, including DMAIC.


• Pricing and Contracts Knowledge: Experience with pricing & contracting systems and processes.


• Industry Experience: Experience in the medical device, healthcare, or pharmaceutical Industries.


• Digital Transformation: Proven experience in leading digital transformation initiatives, particularly in pricing and contracting.


• Customer Relationship Management: Experience in managing and optimizing customer relationships, particularly in a B2B context.


• Technology Savvy: Familiarity with emerging technologies such as AI and machine learning in pricing strategies and contract management systems.


• Regulatory Knowledge: Understanding of relevant regulations and compliance requirements in the healthcare industry.

Benefits

• Competitive Salary and flexible Benefits Package.


• Health, Dental and vision insurance.


• Health Savings Account, Healthcare Flexible Spending Account.


• Life insurance, Long-term disability leave.


• Dependent daycare spending account, Tuition assistance/reimbursement.


• Incentive plans, 401(k) plan plus employer contribution and match.


• Short-term disability, Paid time off, Paid holidays.


• Employee Stock Purchase Plan, Employee Assistance Program.


• Non-qualified Retirement Plan Supplement, Capital Accumulation Plan.

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