Human Resource Administrator

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Role Description

The HR Shared Services Administrator supports the day-to-day operations in managing the employee lifecycle from hire to termination.

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  Serves as the first point of contact for employee inquiries via the Employee Hub inbox and phone line; resolves Tier 1 requests or routes to appropriate team members.
  


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  Provides frontline support for Workday, payroll, and benefits questions, including navigation, enrollments, eligibility, status changes, and general plan provisions.
  


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  Ensures accurate maintenance of employee details in accordance with company policies and legal requirements.
  


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  Identifies opportunities for process improvement and collaborates on implementing solutions.
  


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  Maintains strict confidentiality and demonstrates the highest level of integrity in handling sensitive employee information.
  


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  Consistently models behaviors aligned with the values of the HR Shared Services team and The Heritage Group's organizational culture.
  


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  Regularly reviews and updates process documentation to ensure alignment with current practices.
  


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  Assists with ongoing HR projects, cyclical processes, and cross-functional initiatives as needed.
  


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  Stays informed on regulatory changes through regular participation in HR webinars and training sessions.
  

Qualifications

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  Bachelor's Degree, preferably in HR or related field with 1+ years experience OR 5+ years of equivalent experience without a degree.
  


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  1+ applicable experience in benefit and compensation plans, leave management, policy, and HR cyclical processes for a mid-size organization.
  

Requirements

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  Knowledge of employee benefits and applicable laws.
  


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  Proficient with Microsoft Office Suite and HRIS systems (preferably Workday).
  


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  Highly detail-driven with an emphasis on accuracy, coupled with the ability to think broadly.
  


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  Proven organizational skills with an ability to prioritize work in an environment with competing demands.
  


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  Demonstrates self-awareness and desire to develop personal capabilities.
  


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  Ability to hold themselves to high standards.
  


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  Courage to take initiative in unfamiliar or ambiguous circumstances.
  


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  Excellent verbal and written communication.
  


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  Demonstrated creative thinking and problem solving, specifically in the area of improving process efficiency.
  


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  Excellent customer service skills.
  


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  Ability to maintain confidentiality and the highest degree of integrity.
  

Licenses and Certifications

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  Professional in Human Resources (PHR) - Human Resource Certification Institute (HRCI) Upon Hire Preferred.
  


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  Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI) Upon Hire Preferred.
  


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  Certified Employee Benefit Specialist (CEBS) - International Foundation of Employee Benefit Plans (IFEBP) Upon Hire Preferred.
  


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  SHRM-CP - Society of Human Resource Management (SHRM) Upon Hire Preferred.
  

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