Clinical Operations Licensed Clinician - Overnight Shift

Description:

Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey.
• Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen.
• Provide real-time crisis de-escalation, safety planning, and risk management.
• Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps.
• Develop SMART goals that empower members to lead and maintain a healthy lifestyle.
• Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals.
• Sheppard members to appropriate clinical care, treatment programs, and community resources.
• Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation.
• Leveraging an evidence-based specialized curriculum in a wide range of clinical areas that support our members’ unique needs.
• Perform research and provide relevant educational or support resources tailored to the member’s situation.
• Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions.
• Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities.
• Exhibit diplomacy, empathy, and professionalism—even in difficult conversations or with resistant participants.
• Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices.
• Able to manage multiple health records and systems to accurately document customer interactions and progress.
• Communicate effectively and succinctly in both verbal and written format.
• Perform other related duties incidental to the work described herein.

Requirements:

Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization.
• Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus).
• 5+ years of post-licensure experience as a behavioral health or substance use clinician.
• Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing.
• Experience working in or with managed care environments preferred.
• Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred.
• Required to obtain AAS Crisis Specialist Certification within the first year of employment.
• EAP (Employee Assistance Program) experience and CEAP certification preferred but not required.
• Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment.
• Proven administrative abilities, with strong computer and software application skills.

Benefits:

Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.

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