Director DT/OHS
Job Summary
The Director of Drug Testing & Occupational Health Services is responsible for the strategic oversight and operational management of all drug testing (DOT and non-DOT) and occupational health screening services provided by the organization. This leader will drive compliance, operational efficiency, vendor performance, and client satisfaction, ensuring high-quality service delivery that aligns with regulatory standards and business objectives.
- Duties and Responsibilities
- Lead and manage end-to-end operations for drug testing and occupational health programs, including specimen collections, lab processing, MRO coordination, and result reporting.
- Oversee both regulated (DOT) and non-regulated (non-DOT) testing workflows and ensure compliance with applicable federal, state, and client-specific regulations.
- Ability to manage nationwide clinic and collection site network, ensuring adequate coverage, cost-effectiveness, and service quality.
- Partner with Vendor Management in the development and maintenance of partnerships with third-party providers (TPAs, labs, clinics, and MROs) in the monitoring of performance and compliance.
- Work cross functionally with compliance, IT, client services, and product management to ensure alignment on processes, quality control, and client requirements.
- Define and track KPIs related to turnaround times, customer satisfaction, accuracy, and compliance.
- Drive process improvements, automation opportunities, and cost optimization strategies within the DT/OHS programs.
- Provide subject matter expertise on occupational health screenings such as physical exams, TB testing, vaccinations, respirator fits, and fitness for duty assessments.
- Serve as a key point of escalation for complex client issues or compliance matters.
- Lead and mentor a team of managers and specialists responsible for day-to-day service delivery and client support.
- Minimum Qualifications
- Bachelor's degree in Health Administration, Business, or a related field (Master's preferred).
- 8+ years of experience in drug testing and/or occupational health operations, preferably within a CRA or health services environment.
- Deep knowledge of DOT regulations, SAMHSA guidelines, and other relevant compliance standards.
- Proven leadership experience with multi-functional teams and vendor networks.
- Strong operational acumen, analytical mindset, and process improvement skills.
- Excellent communication and stakeholder management abilities.
- Experience with relevant systems and platforms used in DT/OHS workflows is a plus.
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