Call Center Trainer

Description:
• Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds.
• Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients.
• Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement.
• The Member Services Contact Center Trainer is primarily responsible for scheduling and conducting training sessions for both new and experienced contact center agents, creating educational material, and identifying skills gaps of contact center agents.
• Well-trained members are more successful when using our platform, and well-trained colleagues deliver better customer experiences.
• As a Trainer, you will contribute to our learning & development strategy, building out our existing training programs and further developing certification programs.
• In addition to creating content, you will also deliver training to internal teams.
• This is a highly visible role that will require close collaboration with our Member Support, Onboarding, Product, and technical teams -- and of course, our customers.

Requirements:
• 3+ years of experience with instructional design and adult learning
• Superior ability to communicate and present information effectively, with technical and non-technical audiences, in-person and in virtual settings
• Ability to learn and work independently with exceptional attention to detail
• Agility, sense of urgency, and the ability to maintain focus in a fast-paced environment
• Strong technical inclination, and a desire to learn continuously
• Willingness to collaborate in one-on-one and group settings
• Bachelor’s degree or an equivalent combination of training and experience
• Bilingual Spanish preferred

Benefits:
• In addition to our benefits package, employees have the opportunity to get involved with engagement, diversity, and philanthropic initiatives from their first day working with us to help us achieve our goal of Limitless Inclusion for All.
• As Ametros Citizens, we work together to foster an environment of limitless inclusion and belonging that encourages, supports, and celebrates the diverse voices and backgrounds of our people, while energizing the passion and innovations to revolutionize our industry.
• Ametros is an Equal Opportunity Employer

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