Client Service Agent

Description:
• This is a remote position.
• ProVision Virtual Solutions is seeking a Customer Service Representative to support our vast array of clients and their customers.
• The Client Service Agents supports existing, and attracts potential, customers for ProVision’s Clients by answering product and service questions; providing information about additional products and services and engaging in Value-Based conversations to identify the benefit of such additional products and services.
• You may also be responsible for processing orders, preparing correspondences and overall meeting customers needs to ensure overall interaction satisfaction.
• This opportunity requires applicants to have a High School Diploma (or qualifying equivalent), 0 – 3 years of experience in a related field, as well as knowledge of commonly-used concepts, practice and procedures in the industry.
• You will rely on instructions and pre-established guidelines to perform the functions of this job.
• You will operate under minimal supervision.
• Primary job functions frequently require exercising of independent judgement. You will report to a Supervisor (Lead) and Manager.
• The overall target of your team will be to ensure excellent service standards and to maintain exceptional customer satisfaction.
• This is a 100% Virtual/Remote Opportunity.

Requirements:
• Proven customer support experience.
• Track record of over-achieving quotas.
• Active-listening skills.
• Ability to self-manage.
• Customer orientation and ability to adapt/respond to different character types.
• High School Diploma or Equivalent.
• Please Note: A scheduling capacity class will be required for all prospective applicants to provide detailed instructions on how to properly self-schedule within state guidelines. Passing this class is a requirement for employment. There will be regular auditing of schedules created by Service Partners to ensure they comply with local and state guidelines.

Benefits:
• Hourly rate will be offered based upon state of residence.
• This is a W2, Non-Exempt (HOURLY) Position.
• This position is Part-Time with a standard minimum of 25 hours.
• Hours worked may vary, up to 40 hours per week, as required by the Client or elected by the Agent with expressed need from the Client.
• Overtime will be paid at the standard rate of Time and Half (1.5x) and may be approved by the Manager as is necessary with expressed need from the Client.

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