Bilingual (French) Customer Service Representative
At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
We are seeking a Bilingual (French Canadian) Customer Service Representative to join our team. This role is 100% work from home. We are seeking an individual committed to work 40 hours a week and available to work shifts from 7:00 am to 5:30 pm Mon - Fri, this will include holiday shifts.
- Provide quality professional customer service through the handling of inbound/outbound calls, chats, and emails for the following inquiries:
- Place orders/Ship tracking/ Order research.
- Check account or certificate balances or account transactions.
- Returns/Damage/ Defective claims or lost shipments.
- Communicate program rules and program information to customers.
- Product/rules clarification.
- Navigate customers through basic website technical support.
- Problem resolution through online research.
- Education/Experience Required:
- HS Diploma.
- Bilingual - French Canadian.
- Minimum of 6 months customer service experience.
- Call center/customer service experience a plus.
- Skills & Abilities:
- Ability to maintain customer relationships.
- Good interpersonal and written communication skills.
- Strong computer navigation skills, with the ability to manage multiple screens simultaneously.
- Ability to manage multiple priorities/communication channels simultaneously.
- Strong desire to help others.
- Ability to research and resolve issues that arise.
- Strong initiative to excel and provide memorable customer service.
- Self-motivate in a remote work environment with high volume and productivity requirements.
- Roles & Responsibilities:
- Responsible for assisting participants with inquiries for our client programs. Contact may be in the form of phone calls, e-mail or chat.
- Effectively communicate with customers, co-workers and management.
- High accountability for providing excellent customer service.
- Provide professional and accurate support to both internal and external customers.
Base Hourly Rate Range: $21.00 to $24.00. Final hourly rate and offer will be determined by the applicant's background, experience, and skills.
More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/
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