Seasonal Sales Center Representative

Description:
• Responds to all incoming telephone call for Company-wide inquiries
• Sets reservations and holds by working with customers needs/demands
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; forwarding requests to facility/management appropriately
• Assists customers with any technical issues experienced with website
• Maintains call center database by entering information into company programs
• Effectively communicates with management and fellow associates
• Regular worksite attendance in accordance with Companys Attendance Policy is required for this position
• Other Duties As Assigned
• Periodic special projects and duties may be assigned based on Company need and requirements
• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

Requirements:
• High School Diploma is required
• Some college is preferred
• Previous telesales experience a plus, but not required
• Prior Call Center experience preferred, but not required
• Retail sales and marketing experience is preferred but not required
• Successful record of sales accomplishments and marketing skills in the self-storage or retail industry is preferred, but not required
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Possess the eagerness and work ethic to succeed in a customer service environment; a motivated self-starter
• Professional and friendly attitude and ability to quickly develop a rapport with customers over the phone
• Ability to learn and navigate new software
• Ability to type 30 wpm+

Benefits:
• Paid Time Off
• Paid Holidays
• 401(k) Eligibility
• Health Benefits: Medical, Dental, Vision
• Life Insurance Benefits
• Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
• Recognition of Hard Work and Exemplary Performance
• Clean, Air Conditioned, Friendly Working Environment
• Discretionary Bonus Based on Several Factors

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