Virtual Care Nurse Full-Time Days

Virtual Care RN, Full Time Days - AdventHealth Shawnee Mission

All the benefits and perks you need for you and your family:
• Vision, Medical & Dental Benefits from Day One
• Student Loan Repayment Program
• Received Magnet® recognition from the American Nurses Credentialing Center in January 2019

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time Days

Shift:

M-F 9:00 am to 5:30 pm.

Training will be onsite in the office at Advent Health Shawnee Mission for the first two months

Location: AdventHealth Shawnee Mission

9100 West 74th Street, Merriam, KS 66204

The community you'll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you'll contribute:

The CxC Virtual Care Nurse coordinates care, educates clients, and provides protocol-driven interventions within the scope of practice that have direct influence on clinical and whole health outcomes. It is a dynamic and systemic collaborative approach to providing and coordinating health care services to a defined population across the continuum. Responsibility include virtual assessment of healthcare needs, collaboration, and coordination with health care providers, and development of plan of care with accurate documentation of these activities. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The nurse reports to department leadership and maintains a working knowledge of AdventHealth service offerings, service workflows, and CxC technologies necessary to perform all job functions.

The value you'll bring to the team:

Demonstrates excellent customer-care skills
Provides virtual clinical care within their nursing scope of practice
Competent in remote patient monitoring and uses critical thinking skills and decisive judgment to provide triage
to symptomatic consumers in accordance with scope of practice
Elicit questions, concerns, and information from caller to assess symptoms, determine acuity, identify
appropriate algorithm/protocol, and develop patient care plan and follow-up
Provide professional advice, education, and options based on assessment, established algorithm/protocol, and
clinical judgment; when appropriate, escalate interactions to appropriate emergency response services
Provide referrals to healthcare providers and community resources when appropriate; assist with follow-up or
appointment scheduling when needed
Utilize proper escalations when issues arise and see them through to resolution
Adhere to all established workflows, scripting, and department greetings
Thoroughly document all interactions and consistently update consumer records in the relevant technology
system(s)
Provide courteous responses and excellent customer service when fielding inquiries from a variety of sources,
including consumers, clinic staff, physicians, CxC colleagues, and leaders
Actively work with staff and supervisors to achieve established performance metric standards
Maintain knowledge of CxC services and AH offerings to properly direct inquiries when outside of service's scope
Perform other duties, as assigned by the Supervisor or other leaders
Escalate issues or complaints, as appropriate, to appropriate parties
Adhere to department policies and procedures and HIPAA regulations

Qualifications
The expertise and experiences you'll need to succeed:

Education
Education Level Education Details Required/
Preferred
Associate of Science degree in Nursing-Required
Graduate of an accredited school of nursing- Required
Bachelor's BSN Degree- Preferred

Work Experience
Experience Experience Details Required/
Preferred
2+ years of clinical experience in a health-related field-Required
1+ of nursing experience-Required
1+ year of experience providing virtual care coordination or remote patient monitoring
in a centralized environment-Preferred
Previous experience with virtual/telephonic care coordination, remote patient
tracking devices, and call-center experience-Preferred

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