Manager of General Franchise Support
The Manager of General Franchise Support leads a team of specialists who provide critical systems, knowledge, and ticketing support to Crumbl franchise owners, operators and crew. This role blends strategic problem-solving, process optimization, and people development to ensure that operational tools, documentation, and support experiences meet the evolving needs of our growing franchise network. Success in this role requires balancing project ownership with team leadership, driving outcomes while fostering a strong team culture rooted in values-based leadership and continuous improvement.
Responsibilities
Qualifications
Work shift
This is a full-time, 40-hour-per-week office-based role with flexibility for one day of hybrid or remote work, as approved. Shifts generally run Monday–Saturday between 7:00 AM and 6:00 PM. Candidates should be comfortable working an occasional Saturday and being available after hours when needed, especially during high-impact events or operational emergencies.
Additional Information
Benefits & Perks
- Medical, dental, and vision benefits
- 15 days PTO/year
- 10 paid holidays
- Paid parental leave
- Personal phone bill reimbursement
- Gym reimbursement
- Corporate DoorDash® DashPass membership
- Regular company and team activities
- 401k with competitive matching contribution plan
- Excellent opportunities for career growth
- Work in a hyper-growth company
Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.
Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.
Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box!
Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Recruitment Agencies: Crumbl HQ doesn't typically partner with 3rd party recruitment resources. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.
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