Client Strategy Lead

About the Role

We’re looking for a Client Strategy Lead to play a pivotal role in owning client relationships, driving integrated strategy across disciplines (creative, media, CRO), and championing business growth for our clients - and for Pearmill.

You’ll be the connective tissue between our internal teams and our clients - ensuring we’re not only meeting expectations, but identifying new opportunities, surfacing risks early, and creating long-term impact.

This role is not channel- or craft-specific. You won’t be expected to write copy or optimize bids - but you will be expected to understand the dynamics of each and bring the pieces together into a single, compelling strategy.

This role reports into our CEO (for now), but is expected to grow into a leadership path within our client services org as we scale.

• Own the client relationship end-to-end, building trust and delivering strategic value across creative, media, and CRO.

• Lead the strategic vision across all disciplines for your accounts - ensuring we’re driving measurable outcomes, not just completing tasks.

• Synthesize input from craft teams (e.g. Paid Social, Creative, Search, CRO) into a cohesive client-facing strategy.

• Facilitate QBRs and strategic check-ins with clients - bringing thought-starters, insights, and cross-functional POVs to the table.

• Identify risks and opportunities early - whether it’s signs of churn or whitespace for upsell - and work with internal partners to act on them.

• Drive internal alignment across media, creative, and CRO so that the whole team is rowing in the same direction.

• Be a retention engine. You are the heartbeat of the account - ensuring we’re meeting goals, exceeding expectations, and expanding the relationship over time.

• Lead or co-lead new client pitches translating agency capabilities into tailored proposals that win new business.

• Maintain awareness of industry dynamics and emerging trends, providing forward-thinking insights to both clients and internal teams.

• You have 6**+ years of experience** in performance marketing, strategy, client services, or integrated account management.

• You’re a business systems thinker who can zoom out and connect the dots - across data, creative, and human dynamics.

• You've demonstrated success in growing client relationships and expanding scope beyond initial engagements.

• You're a confident, consultative communicator who can be respectfully confrontational when needed to drive better outcomes.

• You’re proactive, curious, and solutions-oriented - you don’t just flag problems, you propose next steps.

• You have experience managing integrated marketing strategies across multiple channels (paid search, paid social, etc.).

• You can translate ambiguity into action - bringing structure, clarity, and momentum to a situation.

• Competitive salary with bonus structure tied to client satisfaction, retention, and growth

• 99% coverage for health, dental, and vision

• Distributed, remote, and global culture

• Unlimited vacation with 3-weeks required vacation

• Unlimited mental health or physical health leave

• Remote work budget to make it easier to work from wherever you feel most productive!

• Monthly physical activity budget to get your body moving

• 16 weeks of fully paid parental leave

• Stipend for laptop and other home office equipment

• Annual indoor plant budget

• Annual company-wide retreat

• Yearly stipend for books, seminars, courses, and coaches

• Matching for charitable donations

• Clear career progression path toward senior client leadership roles

Pearmill is a diverse company with team members hailing from all backgrounds and walks of life. We’re a globally-distributed team and committed to continuing to build a company that represents the world we live in. We encourage candidates of underrepresented groups to apply.

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