Underwriter

About Marshmallow

We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.
And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into three tribes; Acquisition, Retention & Claims. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.
We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

Underwriters at Marshmallow are primarily responsible for managing the risk associated with our products by establishing clear rules and robust processes to deliver the targeted loss ratio and protect the business from risk. We achieve this through meticulous management of clear policy wordings, acceptance criteria and underwriting guidelines. In addition to this, our Underwriters are expected to be commercially driven and to have a keen eye on key performance metrics as well as the rest of the market, in the interest of identifying ways we can improve our product offering for our customers.

The team is responsible for our established motor insurance offering across Private Car and Van, as well as the upcoming release of household insurance.

• Underwriters are a key point of contact for all customer-facing teams, providing expert guidance and handling escalated queries. You’ll need to confidently interpret and communicate underwriting guidelines and criteria in a clear, concise manner.

• You’ll conduct audits on new business and renewal policies, using insights to inform conversations around emerging trends, fraud detection, and compliance with pricing rules.

• You’ll be responsible for maintaining and updating all policy documentation, ensuring alignment with both market developments and evolving Marshmallow products and processes.

• Underwriters own the remedies and communications used for indemnity purposes. This requires you to have an excellent level of knowledge with respect to our claims appetite, policy wording, underwriting guidelines and insurance legislation such as CIDRA and ICOBS.

• You’ll also play a pivotal role in shaping our underwriting footprint, evaluating risk at the individual level, and recommending mitigation strategies.

• Finally, as a subject matter expert, you’ll provide valuable regulatory, market, and industry insights to teams across the business, supporting informed decision-making company-wide.

• You currently work, or have previously worked, within a personal lines motor insurance setting covering car and/or van, either directly within an Underwriting Team or in a role that involves close collaboration with underwriters, where you regularly apply motor insurance terminology and principles in practice.

• You work well in a fast-paced environment where priorities can change quickly in line with opportunities and challenges presented by the market. This requires an ability to adapt and thrive under pressure.

• You have a keen interest in Underwriting, specifically working for a market disruptor. You believe in our mission and want to make insurance more accessible.

• Excellent written English and strong verbal communication skills, which you’re eager to display in proposals and presentations.

• You like to take ownership of your work and work well both autonomously and collaboratively with the team and your stakeholders.

• You are able to effectively educate others about subjects you’re confident in, such as insurance, risk and regulation.

• You have an interest in, or have started working towards, your CII qualifications.

• You have a growth mindset and are comfortable providing and receiving feedback in a constructive, respectful way. In the Underwriting Team, collaboration is essential; we actively challenge each other’s ideas to drive the best possible outcomes and continuously improve how we work.

• Level: L2+ in your current function

• Performance: Strong performance rating in your current role

• Tenure: ≥ 12 months at Marshmallow

• Experience: Have worked in a role that involves close collaboration with Underwriters, where you regularly applied insurance terminology and principles in practice

• Desirable: Have previously worked in a household insurance setting

• Literacy: Strong written communication skills and confidence in applying these to business proposals and legal documents, such as policy wordings

• Operational Excellence: Well-versed in operational processes and dealing with multiple stakeholders with varying degrees of technical knowledge

• Location: Must be based in the UK

We break it up into 3 stages:

• Application and CV review by our Talent Acquisition team

• Written task

• Collecting feedback from your manager

• Interview with Underwriting Manager (1 hour)

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.

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