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Senior Member Technical Staff 1 - L3 Product Support (Java, Oracle)

Remote, USA Full-time Posted 2025-07-27

We are seeking an experienced Senior Member of Technical Staff to join our team and contribute to the development, troubleshooting, and optimization of our enterprise-scale software solutions. This role offers an opportunity to develop both technical expertise and problem-solving abilities while working on large-scale SaaS applications. The ideal candidate will have experience designing and developing browser-based enterprise software, with a strong focus on collaboration and customer satisfaction. You will have the opportunity to drive product improvements and contribute to both short- and long-term technical goals.

Job Responsibilities

  • Software Development & Issue Resolution:
  • Participate in the design, development, and deployment of new features and enhancements.
  • Own bug fixes, code refactoring, and performance optimizations for the product.
  • Write and maintain unit tests (particularly JUnit tests) to ensure product stability.
  • Identify reusable components and contribute to streamlining development processes.
  • Conduct performance tuning to optimize the efficiency of application components.

    • Triage & Debugging:

  • Troubleshoot technical issues using system logs, debugging tools, and diagnostic techniques to identify root causes.
  • Collaborate with internal teams to find effective solutions for customer issues.

    • Customer Support & Engagement:

  • Communicate with customers to understand issues and provide timely updates and solutions.
  • Ensure customer satisfaction through efficient troubleshooting and support.

    • Collaboration:

  • Work closely with engineering, QA, and product teams to develop new features and resolve technical challenges.
  • Contribute to team discussions, share knowledge, and learn from senior engineers.

    • Documentation & Knowledge Sharing:

  • Assist in creating and maintaining technical documentation, FAQs, and knowledge base articles.

    • Process Improvement & Feedback:

  • Contribute to identifying process improvements, product enhancements, and more efficient troubleshooting workflows.

    • Design & Architecture:

  • Assist in low-level design (LLD) activities and contribute to design discussions.

    • Job Qualifications

  • 5+ years of experience in software development, particularly in browser-based SaaS applications.
  • Strong understanding of object-oriented design and Java programming.
  • Experience with J2EE application servers (e.g., JBoss).

    • Technical Skills:

  • Proficiency in Java, J2EE, and web technologies.
  • Knowledge of databases (Oracle, SQL), and performance tuning preferred.
  • Familiarity with Unix/Linux systems preferred.

    • Tools & Methodologies:

  • Familiarity with debugging tools and system diagnostics.
  • Experience with Agile development methodologies and version control (Git).

    • Soft Skills:

  • Strong communication skills and ability to collaborate with both technical and non-technical teams.
  • Analytical mindset with the ability to troubleshoot and solve complex issues.

    • Education:

  • Education Qualification: BE / BTech or ME/MTech (Only)

    • Additional Information

    About Model N

    Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit

    www.modeln.com.

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