Manager, Customer Success
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a dynamic Manager, Customer Success to lead and develop our growing team of Customer Success Managers in a player-coach capacity. In this dual role, you will manage a team of 4-6 CSMs while directly managing a small portfolio of our most strategic enterprise accounts. This position requires a modern leader who can effectively balance hands-on customer relationship management with team development, managing both emerging professionals and seasoned individual contributors while driving innovation through AI adoption and proactive customer success strategies. This pivotal leadership role is responsible for fostering a culture of proactive customer engagement, driving exceptional customer outcomes, and maximizing net retention.
This is a hybrid position. Team members located in Minneapolis, New York City, or Washington, D.C. are expected to work on site two days per week to support collaboration and engagement. Minneapolis is strongly preferred as we continue to grow our customer success operations hub in that region.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
Other Job Duties
Travel Requirements
Required Education, Experience, Certifications and Skills
Additional Information
The base salary range for this US-based, full-time, and exempt position is $105,000 - $150,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
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