Customer Care Expert (Finary community)

What is Finary?

At Finary, our mission is to change how money can work for you. We are building a one-stop shop that empowers a new generation of investors to achieve their goals. Finary allows its users to track their assets, manage their budgets, invest their money, and learn more about finance. If you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in touch!

Mounir launched Finary in 2021. Since then, Finary has made great strides by reaching 500.000 users. We genuinely care about user experience, performance, and ease of use. We ship cutting-edge products with touches of delight. You'll join a winning team, learn insanely, earn life-changing money, and work with other A+ players.

A new generation of investors is emerging: an ambitious, involved workforce. Money is no longer taboo and the pension system is under tremendous pressure. At Finary, we see a world where investing empowers everybody to live the life they’ve always dreamt of. Finary exists to revolutionize the personal money management experience.

To fuel this mission, we raised 15M€ and are backed by leading investors like Y Combinator and Speedinvest. We are also backed by world-class founders like Steve Anavi & Alexandre Prot (Qonto founders), Matthieu Rouif (Photoroom), and Eric Demuth (CEO of Bitpanda). We also smashed the European crowdfunding speed record by raising 2.2M€ from our community in less than 20 minutes.

There’s never been a more exciting time to join Finary!

At Finary, you’ll join a team of top performers driven by excellence, ambition, and a shared mission to reinvent personal finance. We move fast, aim high, and value ownership above all. Our culture is demanding, transparent, and deeply collaborative. It’s not for everyone — but if you’re looking to raise the bar every day with equally driven teammates, this is the place to be.

Read more about our values here.

• A high-performing team - Work with A-players across every discipline in an environment that challenges you and helps you grow fast.

• Ownership - You’ll have freedom, responsibility, and trust from day one. We hire people for their talent, and we get out of their way.

• Impact that matters - Build a product that helps people take control of their financial future - a topic that affects everyone.

• A hybrid setup - We’re a hybrid setup company with teammates across France. We meet in person every 6 weeks in Paris.

• Competitive compensation - A package aligned with your experience and impact.

• Your degree, your school - we care about what you bring to the team.

• Ping pong tables, free laundry, or trendy perks - we focus on what truly matters.

As Community Lead, you will be the driving force behind our thriving finance community, both online and offline. Your mission: ensure Finary’s finance forum remains the #1 destination for meaningful financial discussions.

You will report to Marine Faurie, VP Operations.

As our Community Care Specialist, you’ll be the operational engine ensuring that every member of the Finary community — especially on our forum — receives timely, accurate, and high-quality support. You’ll also help maintain a healthy, engaging atmosphere across channels, acting as a key link between our users, advisors, and internal teams.

• Provide fast, reliable first-line support directly in the community forum (and other channels), ensuring 95%+ of requests are addressed within 12 hours;

• Monitor and moderate community content to enforce guidelines, prevent clutter, and maintain a respectful, helpful tone;

• Escalate relevant feedback, bugs, or requests to the right internal team (Product, Care, Compliance…) with clarity and structure;

• Use tools and processes to track performance, monitor sentiment, and ensure no support or moderation issue goes unresolved;

• Identify repeat questions and opportunities to improve our self-serve experience through better content structure and contributor collaboration;

• Coordinate with ambassadors, moderators, and power users to help them represent and support the brand;

• Contribute to monthly reporting on community care metrics and user feedback.

• You’ve worked in a customer support or operations role, ideally with community-facing responsibilities;

• You’re fluent in online support tools, and know how to turn a user’s frustration into a positive experience;

• You’re deeply organized and detail-oriented — nothing falls through the cracks;

• You have excellent written communication skills and can explain complex ideas clearly and kindly;

• You’re empathetic and calm, even when conversations get intense or repetitive;

• You love being part of a mission-driven team and enjoy working cross-functionally with Product, Care, and Growth.

• Are already an active member of our community

• You’ve helped build support documentation or structured knowledge bases

Tell us why you want to join Finary. Share with us what excites you about our mission and how you will contribute. Make your first impression count.

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