Enterprise Account Manager

Tapcart is the leading mobile app platform for the world’s fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel.

Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Béis, Grove Collaborative, and Ruggable trust Tapcart to turn mobile traffic into high-retention, high-growth relationships — with mobile apps launched in hours, not months.

THE ROLE

We’re looking for an Enterprise Account Manager to join our growing Customer Success team to help our top brands maximize the value of their mobile app investment while ensuring long-term growth and retention.

The Enterprise Account Manager will bring us tremendous value in helping some of our highest-profile customers, such as Aviator Nation, Princess Polly, and BÉIS drive success through mobile marketing, technology, and mobile e-commerce best practices. This role will be a trusted strategic partner, guiding brands to implement data-driven app marketing strategies, optimize functionality and user engagement, and ensure their mobile app remains a key revenue driver.

As we continue to grow, this role offers the unique opportunity to join a collaborative, insights-driven team that prioritizes customer outcomes and long-term relationships. You’ll have direct ownership over net revenue retention, customer success KPIs, and strategic consulting efforts, working with some of the world’s largest e-commerce brands to deliver measurable impact through technical expertise and strategic guidance.

HOW YOU WILL MAKE AN IMPACT

• Own and manage relationships with our Enterprise customers, ensuring their mobile apps drive revenue and customer engagement.

• Conduct monthly strategic check-ins and app audits to monitor performance, identify opportunities, and provide actionable recommendations to your customers.

• Become a trusted advisor by delivering expert consultation on mobile commerce trends, functionality optimization, push marketing strategies, retention best practices, and app growth tactics.

• Leverage an e-commerce technical solutioning mindset to understand the technical nuances of Tapcart’s platform and integrations, helping customers implement custom functionality, troubleshoot issues, and optimize their mobile experience.

• Work cross-functionally with our Solutions Engineering team to bring customer-specific customizations to life, ensuring their unique business needs are met.

• Drive net revenue retention and expansion by identifying growth opportunities, mitigating risk, creating feature adoption strategies, and uncovering potential upsell opportunities without sacrificing long-term relationships.

WHAT SKILLS YOU’LL NEED

• 3+ years of experience in Customer Success, Account Management, or E-commerce Consulting, preferably in SaaS or mobile commerce.

• Experience working with Shopify merchants, e-commerce brands, or direct-to-consumer businesses to drive growth and retention.

• Strong knowledge of mobile marketing, push notification strategies, and customer lifecycle management.

• Quickly learn and adapt to Tapcart’s evolving platform to confidently walk customers through demos, educate them on upcoming features, troubleshoot issues, and collaborate with Support to resolve technical challenges.

• Experience conducting data-driven business reviews, performance analysis, and strategic planning with high-value customers.

• Work closely with customers to understand their unique functionality needs and business goals, collaborating with our Solutions Engineering team to translate these requirements into custom app enhancements and optimizations.

• Familiarity with CRM platforms (Salesforce, Gainsight, or Planhat) and proficiency in tracking key customer success metrics.

BONUS IF YOU HAVE:

• Experience working at a Shopify technology partner company.

• Experience selling or managing e-commerce solutions in a SaaS environment.

• A background in Marketing, Growth, or Retention teams on app engagement and customer loyalty strategies.

SALARY RANGE: $90,000-$100,000

This position is not eligible for visa transfer or sponsorship.

This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, ME, MI, NV, NJ, NY, NC, OH, OR, PA, TN, TX, UT, VA, WA

TAPCART PERKS AND BENEFITS:

• Financial Wellness

  • 401(k) plan and equity grants for all full-time employees — because we grow together

  • Competitive compensation with room to grow

• Health & Wellbeing

  • Affordable, high-quality medical, dental, and vision coverage

  • Mental health support via Headspace and Talkspace, ensuring your whole self is supported

• Flexibility & Time Off

  • Flexible PTO policy — take the time you need to rest and recharge

  • 11 paid company holidays

  • Work remotely

• Work-Life Balance with a Tapcart Twist

  • One-time home office setup stipend to get you started

  • Recurring merchant shopping stipend so you can experience the magic of Tapcart like our customers do

WHY JOIN TAPCART?

We’re a Santa Monica-based tech company with the energy of a startup and the momentum of a market leader . At Tapcart, we believe building great products starts with building an environment where passionate people can thrive.

Since our $50M Series B in 2021, we’ve continued scaling our platform and our community of merchants. Backed by world-class investors and trusted by leading eCommerce brands, we’re on a mission to redefine mobile shopping — and we’re just getting started.

• Check out what our customers are saying.

• Learn more about who we are and what we offer on our Careers page.

Recruitment Disclaimer:
Please be aware that Tapcart, Inc. (“Tapcart”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc.

• Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).

• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart.

You may see all job vacancies on our official Tapcart channels:

• Official Tapcart website, Careers page: https://www.tapcart.com/careers

• Official LinkedIn Jobs page: https://www.linkedin.com/company/tapcart/jobs/

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