Employee Success Coordinator
About G2 - The Company
When you join G2, you’re joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.
G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.
As we continue on our growth journey, we are striving to be the most trusted data source in the age of AI for informing software buying decisions and go-to-market strategies. Does that sound exciting to you? Come join us as we try to reach our next PEAK!
About G2 - Our People
At G2, we have big goals, but we stay grounded in our PEAK (Performance + Entrepreneurship + Authenticity + Kindness) values. You’ll be part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.
You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.
About The RoleThe Employee Success Coordinator is responsible for supporting the efforts of building talent density and organizational success. This role involves various functions, including employee relations, performance management, benefits administration, general administration, and compliance with all relevant local employment laws and company policies. The ideal candidate will have excellent interpersonal skills, strong attention to detail, and the ability to manage multiple tasks effectively and autonomously.
In This Role, You Will:Serve as the Employee Success Onboarding Facilitator for all new hires within the US region. This includes completing and verifying the I-9 verification steps as outlined by the federal government.
Conduct Onboarding Orientation sessions in partnership with Talent Acquisition and Employee Experience
Maintain employee files for employees and their documents
Respond to employee questions and inquiries related to leaves of absence, benefits, compensation, and policy, including inquiries through the ES ticketing platform and in person
Regularly review, update, and edit Employee Success Wiki both proactively and with time-sensitive information from cross-functional ES teams
Complete offboarding processes for terminations, including drafting separation agreements or any other necessary documentation as needed
Ensure compliance for all workforce requirements
Lead and deliver global holistic gifting process including external partnership, communication, and timely delivery
Support Culture & Community Lead with ERGs, help coordinate events, meetings, budgets and communications
We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.
2-3 years of HR experience in the areas of employee service delivery, administration, benefits, and leave management required
Ability to interface at all levels of the organization and build collaborative relationships across the Employee Success and cross-functional teams
Naturally curious and data-driven problem solver, well-organized, and a strong communicator
Entrepreneurial spirit with a passion to question status quo and drive continuous improvement and create effective solutions
Proven ability to handle confidential information
Working knowledge of HR laws, regulations and best practices
Ability to work in a fast-paced and changing environment (involving diverse cultures and different geographies) with high volume workload and strong deliverables
Prior experience in a startup or high-growth company.
Proficient with G Suite and Google platform (Gmail, Calendar, Drive, Sheets, Slides), Jira and HRIS systems (UKG, ChartHop, Keka -for APAC only)
Prior experience managing and/or supporting benefit questions/enrollments
Our Commitment to Inclusivity and Diversity
At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.
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