Chief Programs Officer

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary

Chief Program Officer provides leadership, management, and oversight for GLIDE programs that meet our organizational mission and vision—extending services and supports to the most vulnerable in our community and across the city. Reporting to the President & CEO, the Chief Program Officer will lead a team of Sr. Directors/Directors in establishing the vision, goals, and strategies for our GLIDE Forward strategy, maintaining program delivery, meeting budget goals annually, achieving contract deliverables and partnering with public/private funders and community-based organizations in furtherance GLIDE’s goals. The Chief Program Officer is a member of the Executive Leadership Team.

The ideal candidate will have substantial experience providing program leadership, executing health and human services to vulnerable populations in the SF Bay Area, fundraising new resources to support program expansion, and supervising staff in a multi-faceted social service organization. In this role you will provide leadership in strategic program planning, contract management and oversight, data systems, and will have proven track record of developing, implementing, and evaluating new program initiatives. The CPO will have experience working with unhoused and/or very low-income individuals and families including people who use drugs and/or are seeking active treatment for behavioral health, transitional-age youth, families, children, and seniors.

Essential Duties & Responsibilities:

Establish vision and strategies for programs to achieve maximum impact consistent with the organizational mission, vision, and goals.

Oversee the planning, development, implementation, and ongoing success of emerging new program projects and initiatives (e.g., TAY Health and Wellness Center, The Barber Shop, Contingency Management, Mobile Services and Outreach, Cal-AIM)

Partner with internal and external stakeholders such as Operations, Finance, Fund Development, architect, and design firms, etc., on successful completion of capital projects that impact program expansion and service delivery (i.e. Family, Youth, and Childcare renovation project, 65 Taylor St build-out, etc.)

Collaborate with Program Leadership and Human Resources to recruit and hire qualified staff to enable program delivery, meet program performance metrics, and fully spend contract funding

Responsible for programs’ financial performance and accountability, including meeting budget obligations and mitigating organizational risks

Lead program development and innovation to ensure our services and resources meet high standards of care and performance for clients, families, and community partners, and build towards Medi-Cal and Cal-AIM eligible services for billing.

Collaborate with Finance, Operations, and Compliance to develop, implement, and maintain a contract management system to increase accuracy and efficiency of workstreams related to funders, community partners, contractors, vendors, and other contract-related entities.

Oversee program systems, structures, and policies to support the highest level of quality and effectiveness; facilitate program alignment, collaboration, and communication across teams. Responsible for leading GLIDE’s build-out of care coordination and integrated systems in programs to establish effective and efficient systems navigation for staff and clients to achieve their goals.

Oversee the development of annual program goals, strategies, and work plans, and monitor progress toward goals. Collaborate with Chief Compliance & Impact Officer and COO/CTO ensure that effective data capture, program evaluation, and reporting systems are in place to track staff productivity and program performance, effectiveness, and impact.

Collaborate with Fund Development to review and submit for RFP and other funding opportunities.

Collaborate with the Chief Compliance & Impact Officer to oversee performance and compliance on government contracts and ensure GLIDE meets and/or exceeds all performance goals and objectives.

Build and maintain effective relationships with government and private funders and community-based partners to maintain and/or grow current funding and advance GLIDE’s strategic plan.

Responsible for leading programs and its staff to collaborate with Finance staff to manage expenses, budgets, and grant funding according to GAAP.

Support the completion of proposals for government and private funding and submit required reports.

Partner with program staff, the Chief Executive Officer, and Chief Advancement Officer to identify and secure new sources of funding for program development.

Stay abreast of trends related to our mission and programs; advocate on issues that affect GLIDE.

Actively collaborate with our statewide and Bay Area to develop and promote shared goals and program/policy initiatives i, including representing GLIDE in collaborative and task forces where appropriate and meaningful to advance GLIDE’s initiatives.

Other duties as specified by the CEO.

Executive-Level Requirements:

Graduate degree in social services, non-profit management, public health, or business administration.

Minimum 10+ years senior-level management and supervisory experience in a multi-faceted service delivery organization, developing and leading effective management teams.

Experience with managing and implementing programs in high-risk and vulnerable communities using trauma-informed, harm reduction, stages of change, and other asset-based approaches.

Extensive knowledge and experience managing social services, family services, social work, program design and development, or related fields.

Experience managing or administering government-funded programs or working with government funders.

Outstanding communication/interpersonal skills; ability to develop partnerships with a wide variety of people (colleagues, Board members, funders, clients, and people of diverse backgrounds).

Strategic thinker with strong analytical skills, ability to make decisions driven by data analysis, possesses financial acumen, and exercises critical thinking and problem-solving abilities.

Strong background in staff supervision, including coaching Senior Directors and Directors to lead large teams and portfolios, each focused on different service areas and target populations.

Demonstrated success with proposal/grant-writing and reporting, and stakeholder engagement.

Strategic and systems mindset; strong analytic abilities; strong meeting planning/facilitation skills

Demonstrated ability to manage operating budgets of $8 million or more, consisting of diverse funding streams.

Expertise in program design, project management, and program implementation. Contract negotiation skills with demonstrated ability to effectively manage multiple processes and projects. Ability to develop project budgets for proposals, contract negotiations, and partnerships.

Proficient with Microsoft Office Suite; adept at learning project management and data systems (i.e., Salesforce, Asana, Concur, Adaptive, etc.)

Work Environment: 

GLIDE’s buildings are in the Tenderloin neighborhood.  

GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This is a full-time (40 hour/week) Exempt position.

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