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Customer Support Engineer I

Remote, USA Full-time Posted 2025-07-27

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

The Role:

You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.

What You'll Be Doing:

  • Engage with customers through chats, emails, and calls, offering stellar support and solutions.
  • Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
  • Provide alternative solutions, aiming to retain and delight our customers and clients.
  • Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

    • What You'll Need to Succeed:

  • Exceptional communication skills, adept in various interactions.
  • A keen desire to create outstanding customer experiences.
  • Analytical prowess and logical problem-solving skills.
  • A sense of ownership, treating each situation with responsibility and dedication.
  • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
  • Fluency in Portuguese.
  • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
  • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
  • Basic knowledge of SQL.

    • Nice To Have:

  • Familiarity with programming languages, particularly Ruby || Python
  • Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

    • What We Offer:

  • A chance to grow and learn in a supportive, dynamic environment.
  • A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

    • Additional Information

    Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

    By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can readhere in Portugueseandhere in English.

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