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Travel Planning Specialist: Custom & Group Tours

Remote, USA Full-time Posted 2025-07-27

Our client, a fast-growing travel and tourism startup, is hiring a Travel Planning Specialist for Custom & Group Tours to work with our clients to create unique, tailor-made itineraries and custom quotes. We are looking for candidates who are passionate about travel, like to problem-solve, and genuinely enjoy researching and finding solutions for clients.

Our client connects people with the best tours and activities around the world, while providing industry-leading service and support. As a member of our Custom and Groups team, you will be responsible for designing, quoting, selling, and executing excursions for our travel advisors all around the world.

Responsibilites

  • Communicating through emails and phones using our internal ticket system.
  • Impressing clients with your promptness, professionalism, and friendly interactions.
  • Interacting with tour operators from all over the world on a daily basis (in English).
  • Create custom and group proposals in accordance with group leader specifications.
  • Handling conversations ranging from basic questions about tours and destinations, to troubleshooting client issues in real-time.
  • Proactively bringing ideas forward for improving the overall customer experience for our clients.
  • Request, build and maintain tour content and logistics for Group Shore Excursions
  • Coordinate group tour capacities and operational details (i.e., name, duration, availability, ship calendared) with tour operators
  • Contact operators, update database and advise all parties of changes due to itinerary revisions.
  • Assist travel advisors and group leaders with questions or concerns
  • Monitor tour penalty schedules, tour operator agreement tracking and cost confirmations.
  • Monitor guest reviews on the all-group tours and provide feedback to vendors and Travel Partners
  • The Ideal Candidate

  • Proficient in Microsoft Word, Excel, power point.
  • Excellent written and verbal communication skills
  • Ability to multi-task, prioritize and problem solve in a fast past environment.
  • Ability to manage changing priorities and meet deadlines
  • Strong interpersonal and customer service skills.
  • Strong analytical capabilities with a high level of attention to detail
  • Works well independently and as part of a team
  • Is fluent in written and spoken English (Other languages desirable)
  • Additional Information

    Benefits Include:

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    Company Healthcare plan

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    401K

    ·

    Enrollment in company phantom equity plan

    ·

    Paid PTO

    ·

    Employee discounts on thousands of tours and activities

    This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.

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