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IT Support & Infrastructure Analyst

Remote, USA Full-time Posted 2025-07-27

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

This position is 100% on-site. Our office is located in Pinheiros-SP.

We're looking for an

IT Support & Infrastructure Analystwho can master the complexity of a modern, hybrid work environment. You’ll be responsible for providing high-quality support to our internal users, maintaining endpoint devices, and managing the foundational technology that powers our workspace — including networks, access systems, and automation tools.

If you're passionate about blending infrastructure, user support, and physical security into a seamless tech experience, this is your arena.

What You'll Be Doing


  • Provide technical support to internal users, including hardware and software troubleshooting, system access, and issue resolution across macOS, Windows, and Linux.

  • Perform maintenance, configuration, and repair of workstations, peripherals, and mobile devices.

  • Configure and maintain enterprise Wi-Fi networks with 802.1X authenticated DHCP, ensuring secure access segregation.

  • Monitor network performance, plan for capacity, and proactively troubleshoot connectivity issues.

  • Design and maintain structured cabling systems for reliability and future scalability.

  • Manage on-site firewall configurations to protect office network perimeters.

  • Lead PXE boot and preseed automation for fast and standardized OS deployments.

  • Create and maintain golden images for Linux, macOS, and Windows endpoints.

  • Integrate automated post-install scripts to ensure compliance and operational readiness.

  • Maintain a real-time, centralized IT asset inventory and manage logistics for hardware deployment and retrieval.

  • Administer API-integrated smart locks and access control systems.

  • Operate and maintain AI-powered security camera systems for personnel detection and incident monitoring.

  • Support office printing solutions and display/monitor setups for workstations and meeting rooms.

  • Act as initial point of contact for office-related security incidents, coordinating with the Security & Governance team.

  • Document processes and maintain a knowledge base for internal use.

    • What You Need to Succeed


  • Strong understanding of enterprise networking, Wi-Fi 802.1X authentication, DHCP management, VLAN segmentation, and firewall configuration.

  • Experience providing end-user support and managing a helpdesk-style ticket flow.

  • Familiarity with workstation maintenance, hardware repairs, and OS configuration (macOS, Windows, Linux).

  • Experience with PXE-based deployments, preseed/kickstart automation, and golden image maintenance.

  • Hands-on experience integrating and managing IoT and access control systems via APIs.

  • Proven ability to implement and manage comprehensive IT asset inventories and logistics.

  • Ability to diagnose and resolve complex hardware, software, and network issues with minimal supervision.

  • A proactive attitude towards security in both physical and digital spaces.

  • Ability to work closely with cross-functional teams, including Security and HR.

  • Excellent organizational and communication skills.

    • Nice to Have


  • Experience with cloud infrastructure management and integration with on-premises systems.

  • Background in network security auditing or penetration testing.

  • Experience with containerization and virtualization technologies.

  • Familiarity with ITIL frameworks and service management principles.

    • Additional Information


    Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.


    By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can readhere in Portugueseandhere in English.

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