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Senior Technical Support Engineer

Remote, USA Full-time Posted 2025-07-27

WHAT YOU WILL BE DOING

  • Communicate with end users/businesses to explain the issue(s) and solutions for
  • implementation related questions
  • ● Provide technical analysis for the production incidents, resolution, and root cause
  • analysis for the incidents
  • ● Publish knowledge articles for the incidents and service requests, prepare technical
  • documents for the standard operating procedures
  • ● Identify, debug and troubleshoot break fix issues and take it to a resolution
  • ● Respond and resolve issues within agreed service levels
  • ● Work closely with Engineering and DevSecOps teams for activities related to
  • supporting the IAM and CPAM service offerings

    • WHAT YOU BRING

  • Strong Domain knowledge in Identity and Access Management (IAM)
  • ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
  • Sailpoint, OIM or ISIM
  • ● Knowledge and experience in invoking REST/SOAP web services using tools such as
  • Postman
  • ● Database : Extensive experience in database operations & SQL
  • ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
  • ● Basic knowledge of operating systems such as Linux, Unix & windows
  • ● Prior experience integrating with any SSO providers
  • ● Experience working with global Customers and strong customer focus
  • ● Excellent written and verbal communication skills
  • ● Keywords: Cloud, Java, Scripting, Linux, SQL
  • ● Minimum 5 years experience in implementing various IGA solutions

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