Scheduler PRN - Remote (local to SC)

Overview

Schedule Needs:
This is a remote PRN position, and while we welcome all availability, a candidate who can work daytime hours would be ideal to help support coverage for incoming patient calls and workflow. However, candidates available for evenings only will also be considered.

Responsibilities
• Ability to handle multiple phone lines while displaying excellent communication skills and telephone etiquette
• Master in house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments
• Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
• Actively maintain good rapport with all referring providers and their staff
• Create remarkable patient experiences by demonstrating professionalism, high level customer service, and compassion during the scheduling process
• Communicate and interact with all radiology center teams effectively and professionally
• Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality)
• Complete other duties as assigned

Qualifications

Education:
• High School Diploma or GED

Prior Experience:
• 0 - 2 years of experience in a healthcare setting
• Experience in a high volume call center or fast paced environment

Special Qualifications:
• Excellent typing skills (40+ WPM) with strong focus on entry precision
• Knowledge of medical terminology and health insurances
• Working knowledge of computers and Microsoft Office software
• Detail oriented while multi-tasking
• Positivity with one's self and teammates

Company Message

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

Patients, referring physicians, and healthcare systems count on MedQuest, and we're growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.

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