Senior CX/UX Research Consultant (Sr. User Researcher | Tax Accounting) - R0049870 USA

Senior CX/UX Research Consultant (Sr. User Researcher | Tax Accounting) - R0049870 USA | DXG | UX/CX COE - WK U.S., Inc The Company Wolters Kluwer is a global leader in professional information services. Professionals in the areas of Tax Accounting sectors rely on Wolters Kluwer's market leading information-enabled tools and expert software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help our clients get it right. The Business Unit The Digital eXperience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer businesses units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG’s wide and growing array of solutions and services support business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation. The Position The Senior CX/UX Research Consultant (Sr. User Researcher), reporting to the Director of UX/CX Research, will be responsible for all aspects of UX Research for the Tax Accounting sectors. You will provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data driven decision making. Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Director of UX/CX Research. This role is a part of the Wolters Kluwer Tax Accounting - DXG U.S., Inc. - DXG Customer and User Experience. Please view the site office location directory for potential office preferences nationwide. https://bit.ly/Find_A_WK_Office #LI-Hybrid Required Job Qualifications (Min 8yr experience): Experience, Knowledge and Tools You have eight or more years of experience working in the field of user research – ideally within an agile environment You have a solid grasp of generative and evaluative research methods for collecting data and insights that reveal user’s behaviors, needs, and opinions and can use the insights to inform design decisions You have experience working closely with designers, product managers, engineers, and other professionals to prioritize research opportunities in a fast-paced, rapidly changing environment You are familiar with principles of Lean Product and Lean UX and have a solid grasp of user-centered design (UCD) You are at ease with exploring and evaluating complex business processes and have experience of research for B2B products You are open to feedback and have no issues receiving (constructive) criticism Excellent English verbal and written communication skills are essential Proficient with Miro or similar design collaboration tools Preferred Job Qualifications (Min 8yr experience): Education: Bachelor's degree/University degree, Master’s degree a plus Demonstrated skill in collecting and analyzing human behavioral data to inform UX and product strategy in a technology industry setting Experience collecting and reporting user data from Pendo or other analytics tools Experience impacting product direction on products leveraging AI and large language models (LLMs) Experience working in a B2B environment on enterprise solutions Experience in a formal Agile development environment. Experience with Tax & Accounting solutions Experience collaborating with designers in Figma Experience working with a User Research platform Essential Duties and Responsibilities Collaborate with product leadership to understand the user(s), the needs of the business, as well as interaction with processes and systems to identify research needs and execute on them. Interprets business challenges and recommends best practices to improve technology products, or to improve processes or services through applicable technology. Guide the product team in strategic decision making from identifying the key user needs to the end of the envisioning process, followed by continuous usability testing of existing and new patterns Create understanding and empathy around user needs, stated and unstated, for the entire product team including UX designers, product managers, and engineers Explore the behaviors and motivations of our users through methods like contextual inquiry, surveys and usability testing Be an ambassador of design thinking and a user-centered process Ask smart questions, take risks and champion new ideas and be absolutely relentless in your pursuit of excellence Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. • Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84 • Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 • WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Texas-Coppell-Rombauer Rd Texas-Houston-Allen Pkwy Texas-Dallas-Bryan St Pennsylvania-Philadelphia-Market St Florida-Tampa-West Boy Scout Blvd Ohio-Columbus-Easton Commons Way Indiana-Indianapolis-Woodfield Crossing Blvd Wisconsin-Madison-Junction Rd Georgia-Kennesaw-Chastain Meadows Ct NW Kansas-Wichita-East Douglas Ohio-Hudson-Terex Road Delaware-Wilmington-Orange St Missouri-Clayton-South Central Ave Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Apply Job!

Apply to this Job