Medical Device Technical Support Specialist (Hybrid)

We are hiring for 2 roles.

As a Medical Device Technical Support Specialist (Hybrid), you’ll be at the forefront of delivering exceptional customer experiences by supporting innovative medical technologies. In this dynamic, customer-facing role, you’ll troubleshoot product issues, analyze implementations, and recommend tailored solutions that align with both technical specifications and patient care needs. You’ll act as a trusted on-site partner, helping customers optimize device performance while ensuring compliance and satisfaction. If you’re a problem-solver with strong communication skills and a passion for improving healthcare through technology, this is the role for you. This is a hybrid role. We are seeking a candidate in the Portage, MI or surrounding area. The employee is expected to be physically present at a Stryker location on 2 days per week but has the flexibility to work from home.

Schedule: Monday - Friday 10:30am - 7pm est

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• Provide exceptional phone support to customers, sales representatives, and field service technicians by troubleshooting issues and delivering timely solutions.
• Build strong relationships with internal and external customers by responding in a professional, accurate, and courteous manner.
• Support department goals through collaboration and continuous improvement efforts under direct supervision.
• Help drive Zero Planned Downtime, offering flexible service solutions that enhance customer loyalty and satisfaction.
• Follow standard operating procedures to process all work accurately and consistently in line with best practices.
• Contribute ideas and feedback to improve customer support processes and elevate service quality.
• Work cross-functionally with engineering, marketing, and sales teams to expand knowledge and enhance the overall technical support experience.
• Assist in onboarding and training new team members, while maintaining detailed records of customer interactions, inquiries, and resolutions.

What you will need

Required Qualifications
• High School Diploma or equivalent
• 2 years of professional experience in technical troubleshooting or customer support, preferably within healthcare, automotive, or a related technical industry

Preferred Qualifications
• Experience using ERP or CRM platforms, such as Salesforce, to log issues, manage support cases, and track product-related activities
• Experience using ERP or CRM platforms, such as Salesforce, to log issues, manage support cases, and track product-related activities

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