Call center/customer service - Remote- IN

Position Title: Service Center Assistant - (Remote Work)

Location: Indianapolis, IN 46241

This position being contingent on business needs and could end after a couple of weeks to months

Pay Rate: $17.00/hr on W2

Shift : 8am -5pm

Note: Initial 3 days need to be onsite and there after 100% Remote Work

Primary purpose :
• To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

Essential Functions and Responsibilities
• Acts as primary liaison with customer in solving problems related to the application process and service.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
• Assigns new claims to the appropriate claim’s handler.
• Directs customer calls to the correct person at all locations.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

Additional Functions and Responsibilities
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications:
• Education & Licensing High school diploma or GED required.
• Experience One (1) year customer service experience or equivalent combination of education and

experience preferred.
• Experience in an inbound call center preferred.
• Skills & Knowledge knowledgeable in disability plan eligibility, coverage and benefits.
• Good customer service skills.
• Excellent oral and written communication, including presentation skills, PC literate, including

Microsoft Office product.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies

Job Type: Contract

Pay: $17.00 per hour

Shift:
• Morning shift

Work Location: Remote

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