[Hiring] Program Engagement Representative @Sharecare Operating Company, Inc.

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Role Description

Under the general supervision of a Customer Service Manager, the Program Engagement Representative has the primary responsibility of making outbound calls and receiving inbound calls to enroll and schedule members in the telephonic lifestyle management or clinical coaching.
• Explain platform features and services available to members based on their employer-sponsored health program.
• Provide assistance to the program team members and perform clerical work as required.
• Offer the program to the member as well as answer any questions related to the enrollment.
• Rebut any objections the member may have about participating.
• Collect all necessary data to complete the enrollment.
• Schedule the member for a coaching call.
• Document the interaction in the appropriate systems.

Expectations during any given client interaction include:
• Engage with clients telephonically using clear communication skills, a friendly attitude, and the ability to utilize a variety of scripting with confidence.
• Demonstrate active listening skills, ability to think on one’s feet, and demonstrating empathy.
• Solid knowledge of programs and services, including appropriate contract-specific greetings.
• Proper documentation of interactions.
• Follow HIPAA guidelines to ensure confidentiality.
• Engage with fellow team members via Microsoft Teams.
• Follow a structured schedule and meet or exceed predetermined metrics.

Qualifications
• GED or High School diploma supplemented by technical medical knowledge, and/or computer courses.
• A minimum of three years’ experience in the customer service and sales driven environment and/or customer service in a related healthcare field preferred.
• Possesses computer competencies to include word processing, spreadsheet, graphics, and database management.
• Strong computer skills and ability to navigate through multiple programs.
• Comfortable working with dual screens, learning proprietary programs, and solid understanding of Microsoft Office programs (Outlook, Teams, Word, etc).
• Effective oral, listening, and written communication skills.

Requirements
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of variables while re-directing to appropriate resources.

Benefits
• Pay: $15.50/hour (not negotiable)
• Shift: Monday-Friday, must be open to any shift between the hours of 10:00 AM - 7:30 PM CST.
• Required to work every 4th Saturday from 8:00 AM - 4:30 PM CST.
• Training: 1 week from 8am - 4:30pm CST.

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