Network Operations Center Technician II

NOC Technician IIPosting Details
• Full-Time
• Remote
• Remote
United States

Job Details
Description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits - YouTube

THIS IS A 100% REMOTE POSITION.

Job Purpose:

Provide first level support in a 24 x 7 Network Operations Center (NOC) environment. The position requires monitoring of system, network and application elements to ensure service levels are maintained.

Responsibilities

Essential Duties:
• Provide 1st level operations support for all Aventiv production systems
• Provide escalation assistance to level 1 technicians as required
• Perform proper trouble ticket entry and administration
• Adhere to escalation procedures and NOC processes
• Interact with internal and external customers to resolve trouble reports
• Escalate trouble reports internally and to vendors/service providers when appropriate
• Communicate with internal and external customers during outage events or in response to trouble reports and inquiries
• Assume additional NOC responsibilities as needed in the event of unavailable NOC personnel, service outage or other emergency situations
• Perform related duties as assigned

Knowledge, Skills, & Abilities:
• Experience in a NOC environment or similar IT support role.
• Must be able to work a flexible schedule including weekends, evenings and holidays. Punctuality and dependability are required.
• Utilize time management skills to complete multiple projects/tasks in a timely fashion.
• Provide strong communications skills and analytical aptitude with the ability to express technical concepts effectively, both verbal and in written form.
• Communicate effectively to all levels of management.

Minimum Qualifications:
• HS Diploma or GED
• 3+ years Network Operations or IT Industry experience
• Experienced with using and configuring network and application monitoring tools
• First level network and/or first level server support experience
• Understanding of enterprise class environments and services

Preferred Qualifications:
• Associate’s Degree in Computer Science, Computer Engineering or related field of study.
• Linux+ or LPI, Microsoft MTA, AWS, Cisco, or other Industry certifications
• Intermediate experience utilizing and configuring Solarwinds Orion
• User level experience with New Relic or similar Application Performance Monitors

Physical Requirements:
• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
• $29.31 - $33.41/hr
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

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