Patient Access Advocate

Patient Access Advocate

At Mindful Health Solutions, our mission is to free people from the weight of mental illness and help them reclaim their lives. We’re pioneering a patient-centered approach to psychiatric care, offering advanced, evidence-based treatments such as Transcranial Magnetic Stimulation (TMS), Esketamine (Spravato™) therapy, and IV Ketamine. Our clinics are led by nationally recognized experts and designed to create a warm, modern, and compassionate experience for both patients and team members

.
We are seeking passionate and mission-driven Patient Access Advocates to serve as the first voice and connection for individuals seeking transformative care. If you are a person of integrity, empathy, and conviction—someone who thrives in a high-growth, high-impact environment—this is your opportunity to help others begin their healing journe

y.
How You Will Contrib

ute• Serve as the first point of contact for prospective patients exploring interventional treatments such as TMS, Esketamine, and IV Ketami

ne.• Evoke compassion and kindness through your tone and presence over the phone, even when speaking to individuals facing deep emotional hardship or cris

is.• Conduct initial assessments with genuine empathy and insight, helping patients articulate their needs and goa

ls.• Confidently and clearly explain treatment options, next steps, and required documentation while ensuring patients feel heard and support

ed.• Use consultative and motivational sales techniques to help patients understand the value and potential of interventional ca

re.• Prioritize high-impact opportunities with discipline and thoughtfulness to ensure the right patients receive timely and appropriate ca

re.• Follow up with leads in a timely and thoughtful manner, building trust and maintaining momentum throughout the intake journ

ey.• Accurately document all patient notes and communications in our system, setting up the clinical team for succe

ss.• Work in close partnership with clinical teams, internal stakeholders, and potential referral sources to deliver a seamless, connected patient experien

ce.• Strive to consistently meet and exceed departmental and company-wide KPIs, understanding the deeper mission behind each metric and how your performance directly impacts patient access and outcom

es.• Uphold ethical standards and professional integrity in every patient interacti

on.• Be coachable and open to learning new sales methodologies, systems, and workflo

ws.• Participate in new initiatives with a flexible, team-oriented mindset and a focus on continuous grow

th.
Requirem

ents• 2+ years of successful inside sales, healthcare intake, or patient-facing experie

nce.• Strong communication skills with the ability to be articulate, persuasive, and authen

tic.• Experienced working in a fast-paced, goal-driven environm

ent.• Track record of contributing solution-oriented resu

lts.• Strong technical skills and familiarity with software tools, including MS Office applicati

ons.• Experience managing sensitive, potentially high-risk conversations with empathy and sound judgm

ent.
Preferred S

kills• Bachelor’s degree in social work, counseling, psychology, or a related human services field — or a comparable blend of training and experi

ence

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Pay $20 - $22/hr. + Incentive ($6,000 - $3

6,000)

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