Pharmacy Support Services Specialist (Hybrid) Offsite Integrated Pharmacy Services Center Campus
- *Overview:** We are seeking a full-time Pharmacy Support Services Specialist to join our Specialty Pharmacy team. As a key member of our team, you will provide prescription support services to patients, ensuring effective and efficient delivery of healthcare. This role requires strong computer skills, attention to detail, accurate documentation, and excellent customer service skills. **Responsibilities:**
- Manage refill services for select patient populations in accordance with department policies and procedures
- Communicate with patients, pharmacists, providers, and other healthcare team members regarding patient adherence issues
- Monitor and manage inventory activities related to patient prescription needs
- Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers, and/or administration
- Enroll patients in specialty pharmacy services, including communication with patients, pharmacists, and providers
- Provide highest customer service experience for patients and providers
- Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents, and others within the department on pharmacy practices
- Provide assistance with the resolution of shipment/delivery issues
- Communicate with providers, payors, patients, co-workers, supervisors, and departments to resolve complex insurance issues
- Provide documentation of all activities as required by accrediting agencies, payers, and/or administration
- Assist with evaluation and implementation of new policy and procedures
- Participate in piloting new workflows/procedures
- Assist with preparing training and orientation materials for new procedures
- Assist with training and orientation of staff to new procedures
- Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure
- *Qualifications:**
- Completion of a Bachelor's degree or equivalent combination of education and experience
- Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment
- Successful completion of the pharmacy technician certification exam within one year of the start of employment
- Previous experience (typically 6-12 months) in support or customer service
- Experience and proficiency with computer software applications (i.e., Microsoft Office Suite - Word, Excel, Outlook, PowerPoint) or comparable programs
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records
- Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow
- Effective verbal and written communication skills, active listening skills, and the ability to maintain professionalism while handling difficult situations
- Demonstrate effective problem-solving abilities and meets challenges with resourcefulness
- Familiarity with medical terminology
- *Benefits:**
- Competitive pay level: 3A
- Full-time schedule
- Hybrid work option within Iowa
- Opportunity to work in a collaborative team environment
- Professional development and growth opportunities
- Comprehensive benefits package
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