[Hiring] Temporary Customer Service Professional I - Medicare @Cambia Health Solutions

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Role Description

This temporary role has potential to develop into a regular benefited position (for full-time work) or a non-benefited position (for part-time work). This opportunity does not guarantee future regular employment with Cambia.

As a Customer Service Professional (CSP), you’ll act as the bridge between Cambia and those we serve, including members, providers, and other health care professionals. You’ll:
• Answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility.
• Advocate for our members, track down answers to tricky questions, and ask for support when needed.
• Provide excellent customer care in exchange for competitive pay, career growth opportunities, and flexible remote options.

Qualifications
• High school diploma or equivalent
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
• Proficient PC skills and an ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.
• Knowledge of medical terminology and coding (preferred).

Requirements
• Excellent multitasking skills under pressure.
• Resilience, patience, and a positive attitude in the face of challenges.
• Clear, concise, and empathetic demeanor while responding to inquiries and requests.
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs.
• Sound decision-making and flexibility in a fast-paced environment.
• Willingness to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
• Ability to handle sensitive and confidential information with discretion.

Benefits
• Competitive pay ranging from $19.75 - $23.00/hour depending on experience and location.
• Flexible and remote work options.
• Career growth opportunities.

Work Environment
• May be required to work overtime.
• May be required to work outside normal hours.
• Required to have a high-speed internet connection.
• Private, distraction-free workspace.

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