Program Director-Temporary Worker

The purpose of this role is to lead a defined set of interdependent projects to ensure successful delivery of the required outcomes.

Job Description:
• *TEMP ROLE
• *Aug 4, 2025 – August 4, 2026
• *Hourly, Non-Exempt on Dentsu Payroll, W2
• *Remote
• *Must be US Based

Company Description

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

Job Description

We are seeking a TEMPORARY Director, Program Management to join our team. In this role you will be accountable for successful sales & delivery of CXM's client accounts. You will collaborate with sales, client management and project management across dentsu's creative, media and customer experience management service lines and across CXM's, Experience and Commerce (experience & commerce, loyalty and messaging) and Data & Technology Strategy practice areas to win and deliver client engagements.

You will partner with the Solutions Team and Practice Area delivery leadership to define the vision and evolve the program management capability within CXM for winning and delivering large scale, multi-disciplinary client engagements. Specifically, you will be responsible for delivery across dentsu's end-to-end client lifecycle – from RFP response to client sunsetting. This is a remote position, reporting to VP, Program Director.

In the sales process:

You will:
• Tailor engagement model frameworks and cross-service line approaches to client contexts for pitch decks, RFP responses and in in-person pitches to prospective clients.
• Craft approach and timeline for engagement model (team structure, process/approach, toolset) definition and pricing for client pitches.
• Partner with finance, client engagement and practice area delivery and operations to model the team and price new client business.
• Design the engagement model for the client engagement – team models & structures, workstreams, processes and toolset.

Upon award of client engagement:

You will:
• Partner with service lines, practice areas and clients to refine the engagement model design presented in the sales process and partner with the practice areas, resourcing and talent to stand up the team.
• Work with the team to prepare both client and internal kickoffs.

Delivering the work:

You will:

Be the COO and lead program director on client accounts. This could take the form of running the PMO on behalf of the client, being a member of a PMO / TMO for a client or running the holistic program for CXM/dentsu outside of a client's PMO / TMO structure.

Specific Responsibilities:
• Execution Standards
• Tailor PMO / TMO frameworks and approaches to client context and ensuring all parties across dentsu and our client teams understand approaches, templates and communication strategy
• Develop standardized team size scoping methods on the account
• Standardize delivery of the client's chosen delivery methodology
• Own Delivery Onboarding materials and ensures all project teams have project specific onboarding
• Create and evolve account playbooks

New Business Pursuits (Organic Growth)
• Facilitate pitch and proposal development in partnership with the client leadership team
• Ensure detailed SOWs are developed and approved for all new engagements
• Ensure detailed Change Orders are developed and approved for all project changes
• Partner with account CLG teams to develop and execute account plans

Delivery Excellence
• Ensure all programs are delivered on schedule, on budget, and meet the expectations of the agreed scope
• Ensure all workstreams are communicated to across the account
• Partner with appropriate leads and delivery representation to Identify and lead remediation actions for escalated issues

Qualifications
• At least 15 years' experience delivering transformation, complex, global, scaled client engagements with star brands in a professional services environment.
• Experience bringing diverse teams together to deliver stellar digital experience work.
• Program subject matter expert who is an accomplished delivery leader who has experienced global / complex roll-out and knows how to guarantee successful execution of strategic initiatives.
• Experience working in partnership with other professional services organizations in client contexts.
• You are expected to be a business leader, who can rally talent from various backgrounds and cultures toward a common goal.
• You will demonstrate commercial delivery track record and be able to showcase how you delivered complex engagements profitably.

Additional Information:

The hourly pay range for this position is $73.32-$118.67. The hourly pay rate for the successful candidate is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time. This position is not eligible for any other benefits or other compensation.

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

#LI-SG1

#LI-Remote

Location:
USA - Remote - Ohio

Brand:
Merkle

Time Type:
Full time

Contract Type:
Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [email protected] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

Apply Job!

Apply to this Job