Consultant - Legal Invoice Review Quality Assurance Analyst (“LBA QA Analyst”)

LOCATION: Philadelphia PA (hybrid – 8 days a month in the office OVERVIEW The Legal Invoice Review Quality Assurance Analyst (“QA Analyst”) for Wolters Kluwer, Fulfillment Center of Excellence will be responsible for performing the quality assurance testing for the Legal Bill Analysis Center of Excellence (LBACOE). The Legal Bill Analysis (“LBA”) process involves the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices submitted by law firms and vendors of our clients. RESPONSIBILITIES Drive the results of the LBACOE quality assurance process, as follows: Conduct review of LBACOE Legal Invoice Analysts’ line item adjustments and non-adjusted invoice lines, applying specialized legal subject matter expert knowledge to context of legal invoice line items for quality assurance. Using sound individual discretion and with minimal supervision, conduct gap filling analysis to decode the legal “story” of an invoice by utilizing required law school education, law firm experience and/or related specialized legal expertise, Verify the compliance to legal billing guidelines by law firms and vendor submitting invoices. Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items. Independently make further adjustments to invoice line items as necessary based on his or her assessment of the legal context of the invoice while utilizing specialized his or her legal subject matter expert knowledge to extract core critical legal terminology and concepts. Document reasons for any additional adjustments made to invoice line items, identifying the billing guideline violated and the rationale for the amount adjusted. Use legal knowledge and careful discretion to make corrections to adjusted and non-adjusted invoice lines as needed. Forward the audited and peer-reviewed legal invoice through the review chain as required. Promptly and professionally resolve law firm appeals, as follows: Receive and organize law firm requests for reconsideration from Operations Support Specialists or management and/or work the intake queue for requests for reconsideration. Address law firm requests for reconsideration of adjusted amounts while utilizing careful judgment, legal knowledge and utmost professionalism while upholding integrity of the legal billing process. Work with law firms in a professional manner via legal expert-to-expert written communications to carefully resolve disputed adjusted invoice line items using sound independent discretion and vast legal knowledge base. Efficiently and accurately review appealed legal invoice entries. Excellent ability to review, analyze and evaluate legal fee and cost/expense in appealed invoice entries and to exercise discretion and sound independent judgment when making audit and adjustment decisions in a law firm appeals context. Gather key information regarding the adjustment history and the LBACOE communication history on a disputed line item. Additional Responsibilities and Skills: Support internal management in documenting performance metrics for internal use and use with clients and law firms. Communicate and calibrate with audit team and appeals team members as part of critical legal expert QA Analyst “task force” that resolves ambiguities or “close judgment calls” in interpretation of client guidelines when applied to complex legal invoicing scenarios. Strong understanding of legal terminology and claims legal situations, multijurisdictional exposure preferred. Using sound discretion and legal expertise, analyze and condense legal service agreements to produce effective operational outputs meeting and, in some cases, exceeding customer expectations. Self-motivated with an ability to work independently and with very limited supervision after training. Excellent computer skills with the ability to learn the electronic legal bill submission and auditing software Sound command of the English language-- grammar, syntax and style -- including an understanding of the conventions of punctuation and capitalization Excellent spelling and proofreading skills Effective communication skills - ability to obtain information from others and deliver information to others orally and in written form Organizational skills, including the ability to organize work in an orderly fashion conducive to the prompt, efficient review of an appropriate number of legal invoices in a given day or time period Familiarity with common business math and possess appropriate business telephone skills Ability to carry out detailed written or verbal instructions; ability to respond to requests effectively and efficiently. QUALIFICATIONS Education: Bachelor's degree from an accredited school or equivalent experience. Juris Doctor (JD) from an accredited law school or similar program preferred. Experience: 3+ years' experience of related work. #LI-Hybrid Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

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