Frontline Engineer

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves operational excellence and continuous improvement in incident management.

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  Be the First Line of Defense For Incidents: Perform initial troubleshooting/triage tasks as documented in runbooks, and escalate when necessary.
  


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  Lead Incident Management and Evangelize Operational Excellence: Command incidents by leading a cross-functional team of responders and driving continuous improvement.
  


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  Be a primary stakeholder and participant in an on-call rotation; off-hours work supporting incidents is expected.
  


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  Be a Trusted Advisor for Problem Management: Collaborate with Engineering teams to follow up on Major incidents with Problem Reports.
  


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  Drive Business-Critical Outcomes: Measure key performance metrics, such as Service Level Agreements and Mean Time Between Failures.
  


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  Refine and Document Processes: Develop and maintain up-to-date operational procedures, including runbooks.
  


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  Build a Collaborative Culture: Foster strong relationships within the team and across departments.
  

Qualifications

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  Bachelor’s degree in a technical field or 4 years of equivalent experience in system administration, infrastructure engineering, or similar roles; certifications are a plus.
  


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  Intermediate level experience in Windows and Linux environments, scripting (PowerShell, Python) or coding (e.g. .Net), database management (e.g., Microsoft SQL Server).
  


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  Intermediate level experience of Amazon Web Services and containerization technologies including Kubernetes.
  


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  Ability to think clearly and take decisive action under pressure.
  


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  Excellent communication skills.
  

Benefits

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  Comprehensive and competitive benefit programs including maternal & paternal leave and paid sabbatical.
  


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  Plans to help ensure financial security today and in the years ahead.
  


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  Base pay range for this position is expected to be between $100,000 - $173,000.
  


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  Total compensation package may include a target bonus and restricted stock units.
  


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  Full range of medical, financial, and/or other benefits including 401(k) eligibility and various paid time off benefits.
  

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