Chemical & Technical Support CEE

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Deliver to Corporate account and Field sales in country cluster expert product advice, technical training, in-field problem resolution, critical local endorsements and documentation on Institutional products and dispensing equipment.

• 
  Train new hires on all Institutional technical & product applications
  


• 
  Be key contact regarding technical questions for tenders and customer requests in alignment with CAM and Field sales
  


• 
  Participate in field tests for European R&D new innovations using the global field test methodology
  


• 
  Take part in innovation project teams and support the launch and implementation of innovations through training of Field Sales
  


• 
  Launch and implement innovations in the market through TM training, pre-launch familiarisation trials, post-launch refresher training and in-field support
  


• 
  Provide local customer insights to R&D and marketing for new innovations
  


• 
  Keep records of TM and CA queries and support provided
  


• 
  Regularly update R&D and marketing on market developments
  


• 
  Develop digital skills (Salesforce, Connectivity) of Field Sales through field visits and training
  


• 
  Receive, filter and report all quality issues through eQMS process with batch codes, samples and application knowledge
  


• 
  Provide feedback to sales on issues
  


• 
  Close collaboration with Marketing, R&D, regulatory and other functions in establishment of technical and sales support materials and customer statements
  


• 
  Take part regularly in field trips
  


• 
  Lead safety during travel and on-site customer activities
  

Qualifications

• 
  B.S. or equivalent and 1-3 years job experience (chemist, scientist, engineer, etc.)
  


• 
  Fluency in an Eastern European language and English required, German language is beneficial
  


• 
  Ability to effectively communicate and collaborate with internal and external stakeholders on a European and virtual base
  


• 
  Quick to learn, open to new ideas, and focused on practical solutions with a digital-first mindset
  


• 
  Proven capability to engage and energize people
  


• 
  Organise and prioritize many different deliverables for the business
  


• 
  Customer- and results-oriented with a strong service mindset
  


• 
  Willingness to travel (40-50%)
  


• 
  Valid driving licence
  

Benefits

• 
  Make a difference: Join us and be part of a stable, growing, global Fortune 500 company where future matters
  


• 
  Work life balance: Enjoy flexible working hours and a hybrid working mode
  


• 
  We see you: Be recognized for meeting goals, and secure opportunities for advancement
  


• 
  Learning and trainings: Sharpen your professional business acumen
  


• 
  Benefits: cafeteria, medical, vision subscription, stock purchase plan, language learning options and more!
  

Apply To This Job