Customer Success Engineer @ Netradyne
Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.POSITION SUMMARY: The Customer Success Engineer will be the technical powerhouse and strategic partner behind our most complex customer relationships. This hybrid role bridges technical depth with white-glove client service — part senior Customer Success Manager, part Solution Engineer, and part Technical Support Analyst. This position can break down an API integration over lunch, lead an Executive Business Review in the afternoon, and troubleshoot a device install before dinner — all while keeping the customer engaged, confident, and loyal. The mission: deliver scalable outcomes, drive adoption and value realization, and bring clarity to complexity in the high-stakes world of commercial vehicle telematics. ESSENTIAL FUNCTIONS: Strategic Customer Success & Retention Own a portfolio of technically complex, high-value customers, driving adoption, retention, and expansion. Partner with executives and power users to design programs that deliver measurable ROI and safety outcomes. Conduct value-driven Executive Business Reviews (EBRs) and lead strategic roadmap discussions. Identify risk and proactively intervene through solutioning, optimization, and internal escalation leadership. Technical Expertise & Solution Design Act as a subject matter expert on the full Netradyne solution stack — software, hardware, integrations, and APIs. Translate technical capabilities into business value across various personas (executives, IT, safety managers, drivers). Lead proof-of-concept deployments and assist with pre-sales technical discussions as needed. Collaborate with Product and Engineering to scope and communicate product enhancements based on customer needs. Implementation & Support Assist with complex post-sales deployments, especially those involving integrations, large fleets, or custom configurations.…
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