Healthcare IT Support Specialist (L3) with HL7, FHIR Experience
We are seeking a dedicated Imprivata IT Support Specialist with hands-on experience in supporting the Imprivata environment within a healthcare infrastructure.
Requirements
- Own configuration and lifecycle management of the Imprivata infrastructure across hospital networks.
- Manage user authentication peripherals such as badge devices, fingerprint readers, and Imprivata IDs.
- Administer and troubleshoot Imprivata OneSign (SSO), EPCS MFA workflows, and Identity Governance.
- Configure and maintain SSO scripts and credential store settings across platforms.
- Support agent deployment across Windows, thin clients, and virtual environments.
- Integrate with Active Directory, Group Policy, and certificate-based authentication systems.
- Lead root cause analysis and escalate issues with vendors as needed.
- Collaborate with engineering to design scalable, secure systems.
- Document SOPs, RCA, deployment workflows, and knowledge bases for L2 teams.
- Create and maintain capacity, usage, and security reports.
- Strong knowledge of Imprivata Products (OneSign, ID Governance, etc.)
- Authentication SSO (especially for Epic, Cerner, Meditech)
- Identity Access Management (IAM), including RBAC and provisioning.
- Troubleshooting appliance/server issues and endpoint integration.
- Windows Server/Desktop configuration and support.
- Familiarity with Citrix, VMware VDI, and scripting via PowerShell.
- Experience with HL7, FHIR, integration engines.
- Use of diagnostic/logging tools.
- Exposure to ServiceNow or similar ITSM platforms.
- Deep understanding of VDI integrations (Citrix, VMware Horizon) including Imprivata integrations.
- Familiarity with badge-tap and mobile-based multifactor authentication (e.g., Ground Control).
- Experience with regulatory compliance: HIPAA, DEA, FDA, and The Joint Commission (TJC) guidelines.
- Understanding of PAM platforms (e.g., Secure Link, Xton Tech) and certificate lifecycle management.
- Hands-on experience with audit logging, security analytics, and certificate renewal automation.
- Strong understanding of ITIL processes, including incident, problem, and change management.
- Advanced experience with PowerShell scripting and automation tools for system configuration.
Benefits
- The company description does not specify any benefits
Originally posted on Himalayas
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