Senior Customer Programs Manager

We're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need. We're looking for a Senior Customer Programs Manager to design and lead high-impact programs that drive customer advocacy, lifecycle marketing, and internal change management.

Requirements

• 5+ years of experience in customer programs, customer marketing, or program/project management, ideally in a B2B SaaS environment.
• Proven track record of managing cross-functional initiatives from strategy to execution.
• Strong experience with Salesforce and Gainsight—you know how to operationalize programs within these platforms.
• Excellent communication skills with the ability to influence, align, and drive clarity across diverse stakeholders.
• Highly organized and detail-oriented, with strong project management and prioritization skills.
• Experience leading internal enablement or change management rollouts.
• Proactive, collaborative, and resourceful—you thrive in fast-paced, high-growth environments.
• Working knowledge of tools like Google Workspace (Docs, Sheets, Slides), project management platforms (e.g., Asana, Notion), and communication tools (e.g., Slack, Zoom).
• Ability to travel up to 5% of the year, as needed for team offsites or customer events.

Benefits

• Health, Dental, Vision benefits
• Employer sponsored 401(k) match of up to 2% for retirement planning
• Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers
• Competitive paid time off policies
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• Donation matching of up to $200 per year

Originally posted on Himalayas

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