Support Engineering Manager
Freshpaint is a startup that provides a layer of data governance to make current web analytics tools HIPAA-compliant. The company helps healthcare marketers promote access to care and safeguard patient privacy at the same time. Freshpaint is fully remote and only hires within the US.
Requirements
- Proven Experience in Support Engineering Management – 3+ years of experience leading technical support or customer-facing engineering teams in a SaaS environment.
- Technical Acumen & Troubleshooting Expertise – Strong ability to understand complex technical issues, support debugging efforts, and guide engineers on customer problems.
- Experience with modern programming languages such as Go or JavaScript.
- Proficiency in both front-end and back-end technologies, expertise in SQL.
- Expertise in data activation use cases and integrating APIs.
- Problem-Solving Mindset – Demonstrated ability to research and troubleshoot technical issues efficiently.
- Customer Empathy – High level of empathy and a strong focus on customer experience.
- User-Centric Approach – Naturally curious and empathetic, with a strong ability to surface and share customer insights across the team.
- Results-Driven Mentality – Quick learner who adapts to new tools and technologies with ease.
- Self-Sufficiency & Prioritization – Able to operate independently, prioritize effectively, and manage multiple tasks without requiring constant direction.
- Operational & Process Improvement – Experience implementing processes that enhance support operations, such as automation, ticketing efficiency, and knowledge base expansion.
- Cross-Functional Collaboration – Strong ability to work with Engineering, Product, and Customer Success teams to escalate, resolve, and prevent recurring issues.
Benefits
- Competitive pay + generous equity (10-year exercise window)
- Fully remote (U.S. only) with a $150/month coworking stipend
- Half-day Fridays, every Friday
- Unlimited PTO—with a required 2-week minimum
- Top-tier health, dental & vision (100% covered for you, 80% for dependents)
- 2 “Treat Yourself” days a year—$100 and a day off, just because
- Generous parental leave
- Epic offsites twice a year (past trips: Greece, Jackson Hole, Cabo, wine country + more)
- More benefits available on the company's careers page
Originally posted on Himalayas
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