B2B Premium Specialist (Remote Opportunity)

About the position Responsibilities • Provide Service and Escalation support for top accounts through making complex bookings and assisting with modifications to previously booked reservations. • Communicate and uphold policies pertaining to fulfillment of Travel Agent expectations. • Focus on service and opportunities to respond to requests, increase vacation value by offering options and upgrades that enhance the customer experience and provide first call resolution. • Utilize multiple systems and provide education and support to Travel Agents on all booking systems, including VAX PRO. • Focus on problem resolution and sales skills with attention to detail and documentation to decrease errors and maintain profitability. • Resolve technical errors independently. • Report system and product disruptions to service. • Act as the voice of the travel agent and provide feedback for process improvements. • Navigate multiple systems including MS Office, internet, and proprietary systems. • Quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing. • Communicate with others via voice, email and chat clearly and concisely. • Cross train to multiple brands and provide multi-functional support. • Provide support to all B2B Premium top accounts and support all B2B functions as needed. Requirements • High School Diploma • BS/BA or equivalent working experience preferred • Elevated sales and service skills for top accounts • Ability to use O365 (Word, basic excel and Teams) • Strong customer service skills and computer proficiency • Travel experience a plus along with complex problem resolution • Ability to sit continuously for prolonged periods (more than 1.5 hours consecutive hours in an 8 hour work day) • Ability to stand, walk, and use hands to handle or feel objects, tools or controls • Specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Nice-to-haves • Travel experience a plus along with complex problem resolution. Apply tot his job Apply To this Job